Melonie Hudson
Case manager
St Louis,MO
Summary
More than five years of experience in Customer Service. Proficiency in computer applications. Excellent written and oral communication skills. Strong management and organizational skills. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Case Manager Supervisor
Access One Healthcare LLC
08.2019 - Current
- Coordinating and providing care that is safe, timely, effective, efficient, equitable, and client-centered
- Handling case assignments, draft service plans, review case progress and determine case closure
- Helping clients achieve wellness and autonomy
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout entire case management process
- Arrange appointments with social services, health and governmental agencies
- Take extra mile and interact with patients to keep track of their progress and to ensure satisfaction
- Record cases information, complete accurately all necessary forms and produce statistical reports
- Identified care needs of individual patients and coordinated responses based on physician advice and insurance
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Monitored clients' progress and tracked client services to provide crisis interventions
Show Me Bail Bonds/Bail Bond Agent, Mo
04.2018 - Current
- Experience in processing and posting bail bonds
- Knowledge of the U.S
- Criminal and civil law
- Skilled in underwriting and completing court formalities
- Valid driving license and good driving records
- Excellent communication, interpersonal, and computer skills
- Ability to multi-task and prioritize work
- Visiting and interviewing suspects lodged in the jail and getting information on bail requirements
- Liaising with police officers, court clerks, and investigation agencies and collecting information on suspects
- Assessing the defendant's qualifications for bond and taking decision on bailing him out
- Assessing client's ability to pay fee and honor court's summons
- Collecting fee from defendants and processing paperwork
- Ensuring client's appear for court hearings, and hunting for those who don't
Parent Educator /St. Louis Public School District, Mo
02.2018 - 02.2019
- Recruit families with children from prenatal to three years of age to enroll in parents as teachers program
- Schedule, plan and conduct private visits with families and complete developmental screenings of age-eligible children
- Plan and conduct selected parent group meetings and assist with childcare at parent group meetings
- Maintain and submit accurate records according to guidelines for Senate Bill 658 and other program requirements
- Answer routine questions pertain to PAT Program
- Refer parents to appropriate service groups/programs for follow-up to parental concerns
- Maintain confidentiality of information about families and children.
- Cultivated interpersonal skills by building positive relationships with others
- Worked flexible hours across night, weekend and holiday shifts
- Developed strong communication and organizational skills through working on group projects
- Gained extensive knowledge in data entry, analysis and reporting
Substitute Teacher
St Louis Public Schools
03.2014 - 02.2018
- Planned and followed school curriculum
- Oversaw pupil behavior in class and surrounding areas, maintained normal classroom routines and discipline within classroom
- Instructed over 100 students per day as well as carried lesson plans that have been prepared by regular teacher.
EKG Technician
Hudson Consulting Staffing Services
06.2017 - 01.2018
- Performs diagnostic testing using appropriate type of equipment within proper time frame for specific test
- Identifies and marks tracing as necessary for testing
- Processes test results correctly
- Obtains complete and accurate history on all patients when indicated
- Acquires adequate supplies to perform daily care
- Performs clerical duties as necessary
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance
Support Associate
Mercy Hospital
08.2014 - 08.2015
- Maintained patient records, unscheduled registrations, order/charge entry physician orders
- Insured adequate and proper office supplies
- Responded to patient requests within authorized scope of knowledge and skills
- Answer call Lights on Zettler phone system/ call center
- Monitor patients on telemetry monitor
- Scan medical records/EMR
- Data entry
- General office duties as assigned
- Dispatch/ inbound
Case Manager
Ronald's Hope, Mo
01.2011 - 07.2014
- Provided quality case management service leading participants to self-sufficiency
- Interviewed participants to gather information to assess service needs
- Developed and executed action plans with participants
- Worked with all staff to ensure each participant on caseload received proper support
- Followed up with youth and employers after placement
- Performed site visits for youth in workshops and classes
- Worked in partnership with appropriate public and private agencies that provided services to the students and families.
Office Manager
Wallace in Home Services, Mo
01.2004 - 08.2010
- Coordinated youth employment programs
- Organized complex academic development issues for local youth education organizations
- Assisted in writing and organization of all proposals and grant applications
- Communicated discipline issues with direct supervisor
- Provided choices for youth and assisted them in making positive decisions.
Education
EKG Certification - EKG CERTIFICATION
Bell Brown Institute
Saint Louis, Mo 2018 - 2018
Associates Degree - General Studies
Columbia College
Columbia, MO06.2016
Associates Degree - Science in Human Services
Columbia College
Columbia, MO06.2014
Emergency Medical Technology
St Louis Community College
St Louis, MO 01.2001 - 05.2001
DESE Certificate of Substitute license to Teach - undefined
2014
EMT Certification - undefined
2001
Skills
- Operational Standards
- Case Notes
- Infection Control Procedures
- Managing Case Files
- Monitoring Visits
- Patient Management
- Home Health Care Expertise
- Telephone Etiquette
- Clients Rights
- Customer Satisfaction
- Patient Assessments
- Community Service Programs
- Case Planning
- Educational Evaluation
- School Visits
- Liaison Skills
- Documentation
- Conflict Resolution
- Community Resources
- Case Planning and Management
- Multitasking and Organization
- Crisis Intervention
- Vocational Rehabilitation
- Intervention Plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Case Manager Supervisor
Access One Healthcare LLC
08.2019 - Current
EKG Certification - EKG CERTIFICATION
Bell Brown Institute
2018 - 2018
Show Me Bail Bonds/Bail Bond Agent, Mo
04.2018 - Current
Parent Educator /St. Louis Public School District, Mo
02.2018 - 02.2019
EKG Technician
Hudson Consulting Staffing Services
06.2017 - 01.2018
Support Associate
Mercy Hospital
08.2014 - 08.2015
Substitute Teacher
St Louis Public Schools
03.2014 - 02.2018
Case Manager
Ronald's Hope, Mo
01.2011 - 07.2014
Office Manager
Wallace in Home Services, Mo
01.2004 - 08.2010
Emergency Medical Technology
St Louis Community College
01.2001 - 05.2001
Associates Degree - General Studies
Columbia College
Associates Degree - Science in Human Services
Columbia College
DESE Certificate of Substitute license to Teach - undefined
EMT Certification - undefined
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