Lisa Koch
Rockford,IL
Summary
Accomplished leader with extensive experience in case management and program planning. Proven track record in staff management and client advocacy, enhancing team performance and compliance. Skilled in stakeholder collaboration and care coordination, driving continuous improvement. Successfully promoted to supervisor, demonstrating exceptional multitasking and organizational abilities.
Overview
2026
2026
years of professional experience
Work History
Case Manager Supervisor
Mercyhealth
08.2011 - Current
- Supervise case management team, ensuring compliance with IL Department on Aging contract
- Hire & train new staff, fostering professional growth and improving team performance.
- Hold regular staff meetings to discuss challenges, share insights, and promote a collaborative work environment.
- Provide guidance on complex cases
- Provide ongoing support to case managers for problem solving, crisis situations, and resource identification
- Lead change with new/updated policies and procedures
- Accurately complete billing, submit monthly revenue reports
- Manage budgetary responsibilities, participate in annual budget planning
- Foster a culture of continuous learning and improvement within the team.
- Provide regular supervision, coaching, and training of case managers.
- Oversee accurate documentation via audit/file review
Case Manager
Mercyhealth
07.2008 - 08.2011
- Developed and implemented individualized care plans for diverse client needs.
- Facilitated communication between clients, families, and service providers to enhance support systems.
- Coordinated access to community resources and services, improving client engagement.
- Monitored client progress through regular assessments and adjusted care plans accordingly.
- Promoted to Supervisor
Case Manager Supervisor
Curative Care Network
01.2007 - 05.2008
- Supervised case management team for the WI Family Care Program.
- Ensured compliance with care standards and best practices.
- Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
Program Manager
ARC Milwaukee
2001 - 2007
- Advocate for the rights and needs of persons with Developmental/Intellectual Disabilities.
- Connected individuals and families with community resources
- Supported aging parents with future planning for the needs of adult children with DD/ID
- Participated in WI State Budget rallies to raise awareness of the needs of people with disabilities
- Presented trainings on topics such as DD an Dementia, Person First Language and Disability Sensitivity
- Represented the agency as Legal Guardian Representative in Corporate Guardianship cases
Case Manager
Benchmark Healthcare
1999 - 2001
- Case Manager at 100 bed ICF/MR, promoted to Supervisor at 200 bed sister facility
- Supervise and schedule direct care CNAs and Case Management staff
- Investigate allegations of abuse/mistreatment of residents
- Assure residents receive personal care, meals and daily needs are met
- Intervene in resident behavior occurrences
- Create individualized goals for residents to promote future independent living
- Lead annual care plan meetings
Serv-U Pharmacy
Clerk/Pharmacy Tech
1991 - 2000
- Worked cash register, placed orders, assisted customers
- Entered prescription info in computer, pulled bottles, counted pills, placed labels on bottles, ordered pharmacy supplies
- Reconciled billing
- Reconciled cash drawers/deposits
Lead Program Staff
Brotoloc Health Care System
1996 - 1999
- Began as direct care staff to residents of several area group homes specializing in TBI
- Ensured proper care and supervision of 5-8 adults living with TBI
- Coordinated community outings
- Promoted to Lead Staff
- Monthly on-call responsibilities
- Schedule staff
- Coordinate medical appointments for residents
- Document daily activities, log behavior incidents, update annual assessments
- Communicate with families of residents
Education
Bachelor of Science - Social Work
UW Milwaukee
Milwaukee, WI01-1996
Skills
- Client advocacy
- Program planning
- Stakeholder collaboration
- Case assessment
- Multitasking and organization
- Care coordination
- Staff management
Timeline
Case Manager Supervisor
Mercyhealth
08.2011 - Current
Case Manager
Mercyhealth
07.2008 - 08.2011
Case Manager Supervisor
Curative Care Network
01.2007 - 05.2008
Program Manager
ARC Milwaukee
2001 - 2007
Case Manager
Benchmark Healthcare
1999 - 2001
Serv-U Pharmacy
Clerk/Pharmacy Tech
1991 - 2000
Lead Program Staff
Brotoloc Health Care System
1996 - 1999
Bachelor of Science - Social Work
UW Milwaukee