Rebecca Kim Bailey
New York
Summary
Dedicated Case Management Professional experienced in supporting individuals with autism and mental challenges to achieve self-sufficiency. Improved client outcomes through effective team leadership, conflict resolution, and strategic planning. Focused on delivering impactful programs and services that enhance productivity and community engagement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Case Manager Supervisor
Highland Park Development Corporation
05.2024 - Current
- Delivered direct casework services to clients while supervising Case Managers.
- Conduct psychosocial assessment to determine the individual needs of the client.
- Develop and implement treatment plans; track progress and evaluate outcomes.
- Monitored client progress, compiled periodic reports for each case, and evaluated effectiveness of service plans.
- Arrange meetings with newly assigned clients to assess basic needs and develop a service plan.
- Facilitated referrals to appropriate resources based on individual resident needs and assessed eligibility for services.
- Resolved client incident reports and complaint reports; handled emergencies.
- Participate in all required consumer hearings and discharges.
- Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis.
- Document supervisor notes for each case file to ensure accurate record-keeping. in all case files and case manager files.
HubZone Business Analyst
Blue Sky Innovative Solutions, Inc.
Washington, DC
01.2020 - Current
- Conducted research and analyzed data to update documentation for enhanced clarity and usability.
- Analyzed business processes to identify areas for improvement and enhance operational efficiency.
- Collaborated with cross-functional teams to define project requirements and deliver innovative solutions.
- Developed comprehensive reports to present findings and recommendations to stakeholders.
Part-Time Site Supervisor
TemPositions - DHS
New York, NY
01.2022 - 05.2024
- Outlined procedures and guidelines to ensure team adherence and operational consistency.
- Coached staff to enhance performance and resolve issues effectively.
- Used eCheckin to record attendance for all temp staff on site.
- Conducted daily meetings with team members to clarify roles and align on tasks.
Live-In Personal Assistant
Care.com
05.2022 - 05.2024
- Coordinated daily activities for adolescents with autism, promoting engagement and structure. Monitored growth chart milestones, facilitating self-sufficiency in reading, social skills, and communication for adolescents. Assisted adolescents with ADHD in maintaining focus and reaching grade-level targets through targeted after-school support and collaboration with external resources.
- Managed scheduling and calendar coordination for multiple executives to optimize time management.
- Organized meetings, ensuring all materials were prepared and distributed in advance for efficiency.
- Maintained communication with clients to address inquiries and provide timely updates on services.
Residential Program Supervisor
The Door, A Center of Alternatives, Inc.
New York, NY
05.2016 - 07.2021
- Established an environment at the residence based on positive youth development and harm reduction principles.
- Enforced program rules and regulations in collaboration with security staff to maintain a safe and structured environment.
- Supervise Resident Assistants and Per-diem staff in provision of structured recreation activities.
- Supported residents in developing and achieving individual service plans focused on mental health and employment goals.
- Work collaboratively with day staff and supervisors to provide appropriate resources to ensure maximum compliance in achieving work plan goals.
- Collaborate with other Door and University Settlement programs to ensure the overall needs of the young people transitioning to independence are addressed.
- Implemented quality assurance activities fostering a culture of continuous quality improvement.
- Ensure that documentation is timely and appropriate based upon the resident’s service plan.
- Develop, update, maintain and train staff on internal policies and procedures.
- Provided crisis and incident management by assessing situations and implementing appropriate responses. and follow-up with staff, residents, and site management.
- Ensured compliance with funding sources and contracts through timely submission of reports and data entry into required databases.
- Implemented and supported all agency policies and decisions defined by management.
Residential Administrative Coordinator
The Door, A Center of Alternatives, Inc.
New York, NY
01.2013 - 05.2016
- Provided housing and day-to-day counseling for youth ages 18-24+ experiencing long-term displacement and severe persistent mental illness, fostering stability and support.
- Work with management to assure state guidelines are met while providing residents with adequate housing and necessary start-up incentives.
- Scheduled and monitored time for 30 staff members, coordinating clinical hours for residents with onsite psychiatrist to ensure comprehensive care.
- Hire and supervise a minimum of 10 Per Diem staff to provide needed coverage monitoring 24-hour facilities.
- Monitored the funds of two housing developments through governmental contracts of 3.2 million dollars combined.
- Work with CFO and Comptroller as a liaison between outside vendors to facilitate AP/AR within fiscal deadlines.
- Provided on-call assistance for crisis situations in both facilities.
- Attended and facilitated various training sessions for staff development.
- Organized and facilitated special events, meetings, and outings for residents and management across two housing facilities to enhance community engagement.
Residential Program Administrative Assistant
The Door, A Center of Alternatives, Inc.
New York, NY
02.2010 - 01.2013
- Administrative Assistant to a newly developed 1.9 million-dollar, 55-unit housing program for young adults aging out of foster care (NY III), experiencing chronic homelessness and with severe persistent mental illness (SPMI).
- Managed schedules and organized meetings for director and staff to support program operations.
- Recruited, trained, and supervised over 10 per diem staff to maintain 24-hour facility coverage.
- Scheduled and monitored the work schedules for 15 staff members.
- Collaborated with program supervisor to manage daily staff assignments and tasks.
- Select and order all supplies and furnishings for new state of the art green building including start-up supplies for 55 residents with a $250,000 budget.
- Managed all AP/AR communication with vendors regularly and collaborated with CFO to meet governmental spending guidelines.
- Coordinated special events for residents and management to enhance community engagement within housing department.
Women’s Housing Administrative Assistant/Case Manager Technician
Harlem United Community AIDS Center, Inc.
New York, NY
11.2006 - 01.2010
- Supported vice president and managers of $2.2 million housing division serving women with children and women with mental illness living with HIV/AIDS.
- Assisted with caseloads, ensuring adherence to professional confidentiality standards.
- Supervised receptionists and maintenance workers, improving workflow and service delivery.
- Managed accounts payable and receivable processes to ensure accurate financial tracking.
Senior Administrator
The Federal Bar Council
New York, NY
09.2003 - 03.2005
- Coordinated meetings and events for local and foreign court circuit attorneys and judges, enhancing professional networking and collaboration.
- Organized and monitored Continuing Legal Education classes for attorneys in NYS, ensuring compliance with educational requirements.
- Posted events on company website and updated daily.
- Researched for newsletters and publications.
- Executed administrative tasks to support daily operations, contributing to efficient office functionality.
Education
Bachelor of Business Administration Degree (BBA) -
Metropolitan College of New York
New York, NY01-2015
Certificate - Advance Windows Software/Legal Document Processing
Holt Computer Training & Consulting Services, Inc.
New York, NY01-1997
Borough of Manhattan Community College - Course Work Completed in Business Management
Borough of Manhattan Community College
New York, NY01-1986
Skills
- Legal documentation
- Case management
- Patient advocacy
- Client advocacy
- Case assessment
- Discharge planning
- Crisis intervention
- Program planning
- Stakeholder collaboration
- Performance tracking
- Problem-solving
- Multitasking and organization
- Time management
- MS Office proficiency
- Positive attitude
Certification
- Certified Notary Public
Timeline
Case Manager Supervisor
Highland Park Development Corporation
05.2024 - Current
Live-In Personal Assistant
Care.com
05.2022 - 05.2024
Part-Time Site Supervisor
TemPositions - DHS
01.2022 - 05.2024
HubZone Business Analyst
Blue Sky Innovative Solutions, Inc.
01.2020 - Current
Residential Program Supervisor
The Door, A Center of Alternatives, Inc.
05.2016 - 07.2021
Residential Administrative Coordinator
The Door, A Center of Alternatives, Inc.
01.2013 - 05.2016
Residential Program Administrative Assistant
The Door, A Center of Alternatives, Inc.
02.2010 - 01.2013
Women’s Housing Administrative Assistant/Case Manager Technician
Harlem United Community AIDS Center, Inc.
11.2006 - 01.2010
Senior Administrator
The Federal Bar Council
09.2003 - 03.2005
Certificate - Advance Windows Software/Legal Document Processing
Holt Computer Training & Consulting Services, Inc.
Borough of Manhattan Community College - Course Work Completed in Business Management
Borough of Manhattan Community College
Bachelor of Business Administration Degree (BBA) -
Metropolitan College of New York