Camille Delos Santos

Communication: Responded to both emergency and non-emergency calls. Documented caller information efficiently while providing excellent Ci-CARE. Coordinated field units to appropriate sites using radio, phone, or computer systems.
Security: Monitored all security cameras for Stanford Healthcare affiliated buildings.
Training & Development: Designed and developed training materials, conducted onboarding sessions for new employees, and provided feedback based on performance observed during training. Developed tests to assess knowledge of trainees.

Administration: Executed clerical tasks and provided unit assistance to ensure smooth department operations.

Patient Management: Supplied patient information to aid in timely admissions and discharges.

Assistance to Nursing Staff: Supported nursing staff with administrative tasks, including scheduling appointments, ordering supplies, and preparing patient charts.

Crisis Communication & Decision-Making: Responded to emergency calls from distressed individuals, made quick decisions under high-stress conditions, and could provide BSL and CPR instructions over the phone.

Task Management: Monitored multiple radio frequencies while entering corresponding data into a computer system.

Coaching & Strategic Planning: Provided one-on-one coaching sessions for employees to enhance their communication skills, and cooperated with senior management to devise strategies for improving organizational communication processes.

Policy Development & Training: Assisted in the creation of internal policies concerning workplace communication protocols, monitored the progress of trainees during courses, and provided feedback on their performance.