Melissa Roberts
Battle Creek
Summary
I am looking for a job in supervising. I have almost 4 years experience dispatching for Federal Protective Service for the nation's capital at the Battle Creek Megacenter. I am a very dependable, trustworthy, and hard working. I'm also a very fast learner. I get along well with others, and I also pride myself as a team player who loves to help other co-workers. I focus and work hard to be efficient in every position possible as well as excel in them. I am a very happy, hardworking, devoted employee and I will always put in a 100% in everything I do. I believe there is always room for improvement, and I set the bar very high for myself. I believe my skills and fast-paced work ethic would be an asset to any company.
Overview
15
15
years of professional experience
Work History
Dispatcher/Alarm Monitor/CTO
Department of Homeland Security
08.2021 - Current
- Responsible for training new employees on a multitude of alarm systems for assigned regions within the United States, assignments include responding to emergency and non-emergency calls for several different states, verbal interviewing to obtain critical information, meeting critical deadlines for notifications, dispatches, and reports
- Maintaining strict confidentiality, performing background checks on criminal subjects, vehicles, and guns
- Confirming warrants through National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS) databases as well as and entering information on lost and stolen property, dispatching federal police, first responders, and law enforcement personnel, responsible for monitoring of federal alarm systems, type reports and maintain up to date databases of officer movement
- Control life-or-death situations in real time at any given moment
Outbound Shipping
Target Distribution
Galesburg
05.2021 - 08.2021
- I worked in outbound shipping
- I hand loaded multiple trailers at a time
- I had to ensure that all products were stacked properly to prevent damages
- I had to maintain high standards of excellence
- Execute daily operations of loading and unloading of trucks
Assembly Worker
DENSO
Battle Creek
12.2020 - 05.2021
- I worked on the HVAC assembly line which is a high paced line
- I assembled automotive parts, visually inspected parts, operated an electric air-driver, maintained a clean and safe work environment, identified and resolved problems, and took all necessary steps to meet the customer's needs
Assembly Worker
Labconco Corporation
Kansas City
09.2017 - 09.2020
- I worked on my own line building cabinets and worked in the small parts department
- I possess the following abilities: Ability to read and understand engineering drawings, wiring schematics, bill of materials, or associated work instructions, troubleshoot or repair problems with little help, exercise good judgment in the selection of tools, materials, and equipment used in the non-repetitive assembly operations, and apply basic knowledge and understanding to assemble products that meet quality and performance expectations
Shipping Clerk
DEMDACO
Edgerton
07.2015 - 10.2017
- I was responsible for many duties in this position and accuracy was crucial to prevent any chargebacks
- I worked with Word, Excel, Access, Oracle, Cognos, and HyperTerminal
- I had to 10 key numbers for reports
- I would close orders and create bill of ladings for freight shipments
- I would create commercial invoices for international shipments
- I would schedule pickups with multiple freight carriers
- I would get rate quotes for outgoing shipments
- I would load trucks with an electric double pallet jack or forklift
- I would ship parcel shipments using FedEx online, UPS World ship, or UPS Postal
- I printed off work that needed to be completed
- I would work up orders on our Key National dock following the customers' requirements
- I would create labels
- I would also file papers and respond to emails
- I was an extension of my supervisor and would run our department when he was out of the office
Picker/Packer, Quality Control, Production Control
DEMDACO
Kansas City
07.2012 - 07.2015
- I was responsible for picking and packing orders quickly and efficiently using an RF Scanner
- I broke the record for flex picking 2 times in 1 week
- I would also have to clean aisles to maintain a safe work environment
- I had to participate in the yearend inventory where I broke another record for accuracy and quantity of locations counted
- I also supported Production Control when necessary, with pick release, hot moves, turbos and expedites
- I was also the Quality Control clerk to assure orders were picked accurately
Manager
McDonald's
Kansas City
07.2010 - 07.2011
- My first responsibility was to take care of our guests
- I had to make sure orders were completed quickly and accurately to make sure each guest was pleasantly satisfied so they would want to come back to our restaurant
- I would position fellow co-workers at specific stations to make sure things ran smoothly and efficiently
- My responsibilities also included customer service, handling money, answering the telephone, stocking, and cleaning
- I was also in charge of giving co-workers their breaks
- I could work any station to fill in for any employee that was absent
Education
Psychology -
University of Phoenix
01.2009
General Studies -
Kellogg Community College
01.2002
Law Enforcement -
Calhoun Area Technology Center
01.2000
Skills
- Communication
- Conflict Resolution
- Decision Making
- Time Management
- Adaptability
- Leadership
- Mentorship
- Posit
- Diversity Awareness
- Organizing the Work
- Teamwork
- Team Management
- Cooperation
- Delegation
- Written Communication
- Coaching Skills
- Emergency response
- Alarm monitoring
- Warrant verification
- Employee training
- Critical thinking
Accomplishments
- Lead ambassador for DEMDACO, worked alongside leadership members including the Owner and VP to learn the inner workings of the company.
- Planned and scheduled all volunteer activities in each community, as well as company spring and fall events.
- Planned distribution centers holiday and outdoor events.
Awards
- Received nine commendations while working for DEMDACO.
- Awarded a personally made All-Star Jersey from the Distribution Manager for accomplishments and achievements.
- I received the Directors Challenge Coin from the director of FPS.
Introduction
I am looking for a job in supervising. I have almost 4 years experience dispatching for Federal Protective Service for the nation's capital at the Battle Creek Megacenter. I am a very dependable, trustworthy, and productive worker. I'm also a very fast learner. I get along well with others, and I also pride myself as a team player who loves to help other co-workers. I focus and work hard to be efficient in every position possible as well as excel in them. I am a very happy, hardworking, devoted employee and I will always put in a 100% in everything I do. I believe there is always room for improvement, and I set the bar very high for myself. I believe my skills and fast-paced work ethic would be an asset to any company.
Timeline
Dispatcher/Alarm Monitor/CTO
Department of Homeland Security
08.2021 - Current
Outbound Shipping
Target Distribution
05.2021 - 08.2021
Assembly Worker
DENSO
12.2020 - 05.2021
Assembly Worker
Labconco Corporation
09.2017 - 09.2020
Shipping Clerk
DEMDACO
07.2015 - 10.2017
Picker/Packer, Quality Control, Production Control
DEMDACO
07.2012 - 07.2015
Manager
McDonald's
07.2010 - 07.2011
Psychology -
University of Phoenix
General Studies -
Kellogg Community College
Law Enforcement -
Calhoun Area Technology Center