Camille glover
modesto
Summary
Dynamic professional with a proven track record at Hanger Clinic, excelling in customer support and problem-solving. Enhanced customer satisfaction through effective communication and issue resolution. Good data entry skills to accurately document interactions. Adapted to diverse customer needs, demonstrating exceptional verbal and written communication abilities. Trained peers, fostering a collaborative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Representative
Hanger Clinic: Prosthetics & Orthotics
Modesto, CA
12.2023 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized call center software to document interactions accurately.
- Provided product information and support to enhance customer satisfaction.
- Adapted communication styles to meet diverse customer needs.
- Learned organizational protocols for handling sensitive customer data.
- Maintained a positive attitude while managing high call volumes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Vintage Car Wash
Modesto, CA
10.2020 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Trained new cashiers on operational protocols and customer service standards.
- Handled customer complaints professionally, resolving issues to maintain store reputation.
Sales Associate
TJ Maxx, TJX Companies
Fairview Heights, IL
10.2019 - 07.2021
- Delivered exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain store presentation standards and promote seasonal sales events.
- Trained new associates on company policies, product knowledge, and effective sales techniques.
Concessions Cook
Deleware North
St Louis, MO
04.2014 - 05.2020
- Prepared and cooked a variety of concession foods, ensuring high-quality standards.
- Managed inventory levels, tracking supplies to minimize waste and ensure availability.
- Trained new staff on food preparation techniques and safety protocols.
- Implemented streamlined cooking processes, improving efficiency during high-volume events.
Education
Associate of Science - Health Sciences
Carrington College
Stockton, CA09-2023
Certificate - Medical Billing & Coding
Carrington College
Stockton, CA11-2022
Associate of Arts - Art
Southwestern Illinois College
Belleville, Illinois, IL05-2020
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Customer communications
Certification
Medical Billing & Coding Certificate
Timeline
Call Center Representative
Hanger Clinic: Prosthetics & Orthotics
12.2023 - Current
Cashier
Vintage Car Wash
10.2020 - 12.2023
Sales Associate
TJ Maxx, TJX Companies
10.2019 - 07.2021
Concessions Cook
Deleware North
04.2014 - 05.2020
Associate of Science - Health Sciences
Carrington College
Certificate - Medical Billing & Coding
Carrington College
Associate of Arts - Art
Southwestern Illinois College