Summary
Overview
Work History
Education
Skills
Timeline
Certification
Generic

Camille Hart

San Antonio,TX

Summary

Collaborative Project leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Professional Project Management Specialist with 10+ years experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Determined Project Manager adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Escalation Insight Specialist IV

JP Morgan Chase
02.2023 - Current
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Earned recognition as top performer consistently exceeding targets throughout tenure as specialist in the field.
  • Assisted with staff training to enforce quality standards.
  • Collaborated with internal departments to align processes and procedures.

Relief Fraud Supervisor

JPMorgan Chase
07.2022 - 02.2023
    • Enhanced team efficiency by streamlining relief operations and implementing effective scheduling practices.
    • Boosted overall team performance by providing constructive feedback and reinforcing positive behaviors during debriefs.
    • Evaluated team member performance regularly, identifying areas for improvement and offering targeted support where needed.
    • Supervised team members to confirm compliance with set procedures and quality requirements.
    • Worked with team to identify areas of improvement and devised solutions based on findings.
    • Established open and professional relationships with team members to achieve quick resolutions for various issues.
    • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
    • Held weekly team meetings to inform team members on company news and updates.
    • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
    • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Fraud Specialist III

JPMorgan Chase
09.2021 - 07.2022
  • Conducted regular audits on internal processes to identify potential vulnerabilities and mitigate fraud risks.
  • Improved efficiency by automating routine tasks related to fraud detection and prevention efforts.
  • Provided exceptional support to internal stakeholders during fraud investigations, ensuring all relevant information was readily available for swift and accurate decision making.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Worked with third-party vendors to access and analyze data and systems.
  • Implemented internal controls to maintain integrity and accuracy of financial records.
  • Reviewed transactions and receipts to identify any suspicious activity.

Fraud Specialist I

JPMorgan Chase
08.2020 - 09.2021
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Provided exemplary level of customer service to clients and company personnel.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Rideshare Driver

Uber
09.2018 - 03.2020
  • Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
  • Stored passenger luggage and personal items with care for safety and security.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Minimized mechanical issues by adhering to vehicle maintenance schedule.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Customer Assistance Representative

AT&T Internet Services
01.2009 - 02.2012
    • Provided primary customer support to internal and external customers in fast-paced environment.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
    • Promptly responded to inquiries and requests from prospective customers.
    • Conferred with customers about concerns with products or services to resolve problems and drive sales.
    • Maintained up-to-date knowledge of product and service changes.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    • Optimized customer support by establishing collaborative service environment.

Education

GED -

J. Everett Light Career Center
Indianapolis, iN
09.2003

Skills

  • Project organization
  • Project Management
  • Problem resolution
  • Customer service/relations
  • Fraud detection
  • Dispute Resolution
  • Data analysis
  • Procedure review
  • Effective communication
  • Decision Making
  • Compliance Monitoring
  • Strategic Planning

Timeline

Escalation Insight Specialist IV

JP Morgan Chase
02.2023 - Current

Relief Fraud Supervisor

JPMorgan Chase
07.2022 - 02.2023

Fraud Specialist III

JPMorgan Chase
09.2021 - 07.2022

Fraud Specialist I

JPMorgan Chase
08.2020 - 09.2021

Rideshare Driver

Uber
09.2018 - 03.2020

Customer Assistance Representative

AT&T Internet Services
01.2009 - 02.2012

GED -

J. Everett Light Career Center

Certification

  • Project Management-HMM
  • Project Management for Non-PMs
  • Project Management Methodologies-Agile
  • Scrum Basics: A Guide to Agile Project Management
  • Effective Presentation Skills


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Camille Hart