Camille Hutson
Bloomington,IL
Summary
Results-driven Area Manager with expertise in operational excellence, team leadership, and client relations. Proven track record in enhancing patient experiences and driving team development across multiple locations.
Overview
8
8
years of professional experience
Work History
Area Manager
Bard Optical
Bloomington, IL
09.2025 - Current
- Oversaw daily operations across 5 retail locations in central IL, consisting of 35+ office staff and doctors, traveling to all physical offices once a week for added support and training.
- Managed recruitment, training, and performance evaluations, emphasizing next-level patient experiences.
- Analyzed sales goals and KPIs with office managers and staff to identify trends and opportunities for improvement.
- Resolved patient complaints and feedback by personally reaching out to ensure their concerns were addressed.
Managed Vision Care Specialist - Remote
Acuity Eyecare Group
Remote
01.2022 - 01.2025
- Led monthly Zoom meetings to train staff from newly acquired practices on insurance processes and compliance.
- Managed HelpDesk tickets in real-time, providing timely assistance to staff with insurance and system-related inquiries.
- Supported optical practices acquired by AEG Vision with training on insurance websites, resolving billing issues, and facilitating effective communication.
Practice Manager
Zysik Eyecare - Acuity Eyecare Group
Perrysburg, Ohio
11.2020 - 01.2022
- Transferred from Texas AEG location to Ohio as subject expert, leading team through integration by addressing challenges of new systems and products
- Completed assignments and traveled to 8 newly acquired AEG locations to support managers and staff.
- Oversaw daily operations of eyecare practice and staff management.
- Coordinated patient scheduling and managed appointment systems efficiently.
- Developed and implemented office policies to enhance workflow processes.
Practice Manager
Eyetx - Acuity Eyecare Group
12.2019 - 10.2020
- Coached ODs on effective communication of recommendations alongside opticians, ensuring patients received tailored guidance on optical sales floor
- Developed methods with staff and ODs to enhance capture rate
- Supported integration of new AEG locations as subject matter expert, providing assistance to managers and staff
Multi-Practice Manager
The Eyeglass Shop - Dr. Matthew Aaker
San Antonio, TX
12.2018 - 10.2019
- Oversaw the team tasks of 3 offices in San Antonio, ensuring equitable distribution and timely completion to enhance efficiency
- Elevated team morale by encouraging growth, cross-training, and skill development in areas of expertise
- Audited patients' charts after check-out to ensure correct billing and insurance filing was completed by staff
Education
TEFL International TESOL Certification -
TEFL International
Seville, Spain01-2016
Bachelor of Science - Psycholoy
A&M San Antonio
San Antonio, TX01-2015
Associate of Science - Psychology
Northwest Vista
01-2013
Skills
- Operational Excellence
- Team leadership
- Team development
- Goal setting
- Time management
- Client relations
Accomplishments
Education
- Graduated summa cum laude with a bachelor's in Psychology
Leadership and Growth
- Successfully grew from Optician, to Lead Optician, to Optical Manager in less than 2 years
Community Service
Volunteer, Children's Ministry - Leon Springs Baptist Church, 2008 - 2011
Volunteer, La Ola Orphanage - Ajijic, Mexico, May - August 2011
Volunteer, Youth Ministry - Leon Springs Baptist Church, 2012 - 2016
Various Mission Trips - 2008 - 2015
Timeline
Area Manager
Bard Optical
09.2025 - Current
Managed Vision Care Specialist - Remote
Acuity Eyecare Group
01.2022 - 01.2025
Practice Manager
Zysik Eyecare - Acuity Eyecare Group
11.2020 - 01.2022
Practice Manager
Eyetx - Acuity Eyecare Group
12.2019 - 10.2020
Multi-Practice Manager
The Eyeglass Shop - Dr. Matthew Aaker
12.2018 - 10.2019
Associate of Science - Psychology
Northwest Vista
TEFL International TESOL Certification -
TEFL International
Bachelor of Science - Psycholoy
A&M San Antonio