Camille Jack
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Personal Lines Account Manager
State Farm
01.2024 - Current
- Managed a diverse portfolio of customers, serving as the primary point of contact for day-to-day support, and relationship management.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
Sr. Associate Operations
Allstate Corp
12.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in regular training sessions on new products and services features.
- Collaborated with internal teams to resolve complex customer requests or complaints quickly and effectively.
Licensed Sales Agent
Allstate Corp
01.2020 - 12.2022
- Maintained an up-to-date knowledge of current industry trends in order to develop innovative approaches for growth.
- Monitored and reported on the effectiveness of business development strategies and tactics, suggesting adjustments as needed.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
Education
Tech Sales Ascension - Business Development Student
Higher Levels
01.2025
Sociology -
Arizona State University
Tempe, AZSkills
- Customer advocacy
- Strategic communications
- Cross-functional coordination
- Pipeline development
- Sales proficiency
- CRM software
- Training and mentoring
- Customer retention
Websites
Timeline
Personal Lines Account Manager
State Farm
01.2024 - Current
Sr. Associate Operations
Allstate Corp
12.2022 - 12.2023
Licensed Sales Agent
Allstate Corp
01.2020 - 12.2022
Tech Sales Ascension - Business Development Student
Higher Levels
Sociology -
Arizona State University
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