Camille Long
Ostrander
Summary
Dynamic professional with extensive experience at Equifax Workforce Solutions, excelling in customer service and document review. Proven ability to analyze complex unemployment claims, achieving timely resolutions. Skilled in utilizing general computer skills and telephone etiquette to enhance client satisfaction and streamline processes. Committed to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Receptionist
Thomas Law Group
Dublin
09.2025 - 01.2026
- Greeted visitors warmly and ensured a welcoming atmosphere.
- Managed incoming calls and directed inquiries to appropriate staff.
- Assisted in organizing office events and meetings for staff engagement.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed client intake using Microsoft Excel
- Sorted incoming mail and directed to correct personnel each day.
Unemployment Determination Specialist
Equifax Workforce Solutions
Hilliard
07.2012 - 12.2015
- Reviewed between 200 and 700 determination exceptions per day from Washington State, South Carolina, Kentucky, Michigan, North Carolina, Illinois and others to determine in what way they affected the client
- Appealed up to 45 unfavorable determinations per day, while using correct grammar, spelling, and sentence structure
- Made decisions on what documents directly involved the employer and in what aspect
- Used details regarding an employee's separation of employment provided by the client, and interpreted a state laws and regulations in response to unemployment documents
- Ensured that my work was accurate and complete, as well as processed in a timely manner with proper spelling and grammar
- Screened state claims and determinations to ascertain which were responded to and in what manner
- Utilized customer service skills to proactively resolve issues with other internal departments
Unemployment State Consultant
Equifax Workforce Solutions
Hilliard
07.2010 - 07.2012
- Demonstrated extensive knowledge of each state's unemployment process
- Received and prioritized claims, questionnaires, determinations and other unemployment related data
- Responded to the customer or a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Participated in unemployment hearings to demonstrate an employer's interest in the matter
Unemployment Insurance Consultant
Equifax Workforce Solutions
Hilliard
07.2008 - 07.2010
- Investigated and provided consultation on over 200 unemployment claims for 17 clients per diem
- Provided excellent customer service by establishing rapport with clients and state agencies.
- Analyzed individual case information by reviewing data accessed through Pinnacle Database System, and from the investigative telephone calls or document images to determine if the facts warranted a response
- Initiated timely telephone calls, faxes or emails to the customer to obtain, document, or pass along needed information
- Verified and analyzed client information stored on Pinnacle prior to calling the client to ensure that each call was focused and completed and customer satisfaction was achieved.
- Documented details of client calls while on the phone, inputting this directly into Pinnacle via keyboard for future review
- Investigated and resolved any client concerns with supervisor, other departments and/or Account Managers in a timely manner
Education
Paralegal Certificate - Paralegal Studies
Capital University
Columbus, OH11.2010
Bachelor's - English Writing
West Virginia Wesleyan College
Buckhannon, WV05.2003
Skills
- Ten Key
- General Computer Skills
- Customer Service
- Document Review and Preparation
- Telephone Etiquette
- General Typing Skills
Affiliations
Volunteer, Co-Leader for Girl Scout Troop 4866 in Delaware, Ohio
Timeline
Receptionist
Thomas Law Group
09.2025 - 01.2026
Unemployment Determination Specialist
Equifax Workforce Solutions
07.2012 - 12.2015
Unemployment State Consultant
Equifax Workforce Solutions
07.2010 - 07.2012
Unemployment Insurance Consultant
Equifax Workforce Solutions
07.2008 - 07.2010
Paralegal Certificate - Paralegal Studies
Capital University
Bachelor's - English Writing
West Virginia Wesleyan College