Brenda Smith
Fresno,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
33
33
years of professional experience
Work History
Office Services Supervisor II
Calif Dept of Corrections/Calif. Men's Colony
San Luis Obispo
10.2011 - 05.2018
- Plan, organize, direct, and supervise the work of no less than 5 office staff.
Billing Specialist/Transcriptionist
Dr. Dwight Sievert, PhD
Fresno
06.2006 - 05.2012
- General Office and Medical Office Administrator
- Psychiatrist biller and coder
- Transcriptionist
- Worker's compensation claims QME'S
- Private insurance.
Assistant Claims Representative I
State Compensation Insurance Fund
Fresno
06.2006 - 10.2011
- Worker's Compensation Claims Technician level B.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Referral Coordinator UM dept and Intake coordinater
Sante Community Physician's
Fresno
03.2000 - 02.2005
- Established and maintained efficient methods of ensuring the medical necessity and appropriateness of hospital admissions
- Coordinated and supervised the activities of the Utilization Review Department.
Front desk/patient intake
Peachwood Medical Group
Clovis
09.1986 - 07.1998
- Appointment/scheduling for 5 primary care physicians
- Excellent knowledge of types of insurance, copays
- Verification of benefits.
Medical Billing Specialist
Valley Surgical
Fresno
01.1986 - 08.1987
- ICD-CPT coding for surgeon
- Post payments
- Provide any documents requested for claim; surgical report, pre-op reports etc
- Responsible for collecting all past due claims.
Admitting Clerk
Valley Children's Hospital
Madera
08.1985 - 11.1986
- Emergency room registrar
- Entered demographics, insurance information, verified insurance coverage.
Education
Associate's degree in Medical office -
Fresno City College
Fresno, CACertificate of completion in Computerized Accounting -
Phillips Junior College
Clovis, CA02.1992
Skills
- Underwriting
- Workers' Compensation
- Medical Scheduling
- Insurance Verification
- Office Management
- ICD-10
- Medical terminology
- CPT Coding
- Medical Billing
- Typing
- ICD-9
- Medical Coding
- Accounts Receivable
- Transcription
- Hospital Experience
- Medical Records
- Accounting
- Clerical Experience
- HIPAA
- Microsoft Outlook
- Medical Receptionist
- Data Entry
- ICD Coding
- Phone Etiquette
- Medical Office Experience
- Intake Coordinator
- Filing
- Organizational skills
- Workers' compensation law
- HCPCS
- Supervising experience
- Motivational interviewing
- Case management
- 10 key typing
- Bookkeeping
- Schedule management
- QuickBooks
- Human resources
- Payroll
- Budgeting
- Communication skills
- Administrative experience
- Office experience
- Training & development
- Multi-line phone systems
- Calendar management
- Team management
- Medical office management
- Medical and General office
- Intake
- Ten key
- Organizational Leadership
Additional Information
I created the mental health patient tracking system. This system is used throughout all California prisons to track suicides and proper regulations for the Supreme courts.
Awards
- Honor Role 4.0 GPA
- Graduated with honors
Timeline
Office Services Supervisor II
Calif Dept of Corrections/Calif. Men's Colony
10.2011 - 05.2018
Billing Specialist/Transcriptionist
Dr. Dwight Sievert, PhD
06.2006 - 05.2012
Assistant Claims Representative I
State Compensation Insurance Fund
06.2006 - 10.2011
Referral Coordinator UM dept and Intake coordinater
Sante Community Physician's
03.2000 - 02.2005
Front desk/patient intake
Peachwood Medical Group
09.1986 - 07.1998
Medical Billing Specialist
Valley Surgical
01.1986 - 08.1987
Admitting Clerk
Valley Children's Hospital
08.1985 - 11.1986
Associate's degree in Medical office -
Fresno City College
Certificate of completion in Computerized Accounting -
Phillips Junior College