Dana L. Irving
Sacramento,CA
Summary
Expand skill diversity for professional development and career advancement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office services supervisor II
DCA/Dept. of Consumer affairs
04.2020 - Current
- Supervision: Commitment to creating a work environment that values diverse backgrounds, personal experiences, promotes partnership and mutual respect among all team members
- Liaison for DCA Boards & Bureaus, programs, teams & working with external stakeholders to increase collaboration & performance
- Select & manage a team of employees including screening, hiring, evaluation/probation reports, scheduling, attendance & approve/deny Merit Salary Adjustments (MSA)
- Working with external stakeholders
Facility Trainer
MCSP (Mule Creek State Prison)
06.2017 - 03.2020
- MCSP T4T (Training for Trainers) – Responsible for all Mule Creek Institutional staff (Custody & non-custody) Mandatory annual IST (In-Service Training)
Staff Group Sponsor
MCSP (Mule Creek State Prison)
06.2016 - 03.2020
- Sponsored weekly groups with inmate facilitators for ongoing rehabilitation through self-help programming, community-based support groups & participation to engage in personal, cognitive & emotional change from various counseling-based offender groups
Office Services Supervisor II
CDCR/Mule Creek State Prison (MCSP)
05.2016 - 03.2020
- Select & manage the work of Medical Schedulers (Office Technicians-T) & contracted employees, develop training programs & execute performance management practices to prepare evaluations & discipline documents
- Development & implementation of CCHCS institutional policy & procedures for patient scheduling compliance & record reports, internal audits, unit health record conversion and liaison between CDCR/CCHCS Schedulers, medical providers, institution manages/directors/executives
- Provided subject matter expertise in management reports & patient care tools/systems
Office Assistant(T) - Health Information Management
MCSP (Mule Creek State Prison)
03.2016 - 05.2016
- Acting lead training new clerical staff
- Scanning inmate-patient medical/Dental/Mental Health Unit Health Records into the Electronic Unit Health Record System (eUHR)& documentation of arriving/transferring inmate-patients
Technical & Network Expert
Verizon Wireless
02.2015 - 03.2016
- Certified Training in Deductive Reasoning, Network Analysis, Device/hardware repair, software/application configuration
- Troubleshoot hardware/software and identify network/application issues for all cellular/wireless devices
- Provide technical support for internal/external voice & data product customers – advise on product diagnosis, provisioning & set up
Customer Care Representative
Verizon Wireless
08.2014 - 01.2015
- Answer high volume of inbound calls performing full range of customer inquiries and Tier1 Troubleshooting technical assistance & support functions, proactively working to resolve customer issues
Administrative Assistant
Fortune School of Education
08.2012 - 06.2014
- Company Overview: Charter School
- Activity Coordinating Supervisor & Parent Liaison of school-wide activities, field trips fundraising, parent seminars & community forum
- Supervising yard counselors & food service staff
- Assistant to Dean of Students regarding student discipline, counseling, conflict resolution, intervention & parent counseling
- High-Level administrative staff support & confidentiality to the executive(s) board members
- Scheduling coordinator of all post-graduate classes, conferences, board meetings, interviews & recruitment events
- Processed all candidate applications into Teaching Credential/Masters Program
- Conception, research, pricing of marketing/promotional SWAG for recruitment & distribution via print, online media & promotional events
- Charter School
Summer School Program Instructor
Sacramento City Unified School District
11.2011 - 08.2012
- Summer of Service for Youth Engagement Services at Bret Harte Middle School
Deputy Probation Assistant
County of Sacramento – Probation Department
07.2002 - 06.2010
- Knowledge of: Principles of social, correctional case & group work; causes of crime & delinquency; counseling/interview techniques; principles of investigation, laws governing search & seizure, preservation of evidence; crisis intervention; self-defense; appropriate use of force/security techniques
Education
high school dipoma -
elk grove High school
06.1987
associate of Science- A.S. -
sacramento city college
sacramento, ca06.1991
CSU Sacramento -
CSU Sacramento
sacramento, ca06.1991
Skills
- Best Practices & Directives
- Network Analysis
- MS Word Applications
- Software/Application Configuration & Hardware Repair
- Lean Six Sigma Methodology
- Training and coaching
- Organizational leadership & Team Supervision
- Policy and procedure development/modification
Certification
- P.C 832 Certified
- CBEST Certified
- DCA Systems: BreEZe
- ATS: Applicant Tracking System
- CAS: CJIS – Criminal Justice Inquiry System
- FIDB – Fraud Investigation Database
- SOMS – Strategic Offender Management System
- C.L.E.A.T.S – California Law Enforcement Telecommunications System
- EHRS – Electronic Health Record System
- ERMS – Electronic Management Records System
Intent
Expand skill diversity for professional development and career advancement.
Timeline
Office services supervisor II
DCA/Dept. of Consumer affairs
04.2020 - Current
Facility Trainer
MCSP (Mule Creek State Prison)
06.2017 - 03.2020
Staff Group Sponsor
MCSP (Mule Creek State Prison)
06.2016 - 03.2020
Office Services Supervisor II
CDCR/Mule Creek State Prison (MCSP)
05.2016 - 03.2020
Office Assistant(T) - Health Information Management
MCSP (Mule Creek State Prison)
03.2016 - 05.2016
Technical & Network Expert
Verizon Wireless
02.2015 - 03.2016
Customer Care Representative
Verizon Wireless
08.2014 - 01.2015
Administrative Assistant
Fortune School of Education
08.2012 - 06.2014
Summer School Program Instructor
Sacramento City Unified School District
11.2011 - 08.2012
Deputy Probation Assistant
County of Sacramento – Probation Department
07.2002 - 06.2010
associate of Science- A.S. -
sacramento city college
CSU Sacramento -
CSU Sacramento
high school dipoma -
elk grove High school
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