Jaira Gonzalez
California Highway Patrol
Maywood,CA
2
Languages
14
years of professional experience
Results-driven professional with extensive experience in office operations and team management. Known for exceptional communication skills and a commitment to fostering a collaborative work environment, contributing to a positive workplace culture and improved team performance.
Work History
Office Services Supervisor II
2 Years 4 Months- Implemented process improvements that enhanced office efficiency and reduced delays.
- Supervised daily office operations, ensuring efficient workflow and adherence to procedures.
- Coordinated schedules for staff and resource allocation to optimize productivity.
- Trained new team members on office protocols and software applications.
- Monitored inventory levels, facilitating timely procurement of supplies and equipment.
- Conducted regular assessments of operational workflows to identify areas for improvement.
- Interceded between employees during arguments and diffused tense situations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed training materials to streamline onboarding processes for new hires.
Office Technician (Typing)
7 Months- Coordinated scheduling for meetings, enhancing team collaboration and productivity.
- Maintained accurate filing systems, improving document retrieval and organization.
- Supported data entry processes using various software applications, ensuring high accuracy levels.
- Monitored inventory supplies, maintaining optimal stock levels for office efficiency.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Edited and proofread documents for accuracy and completeness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Supervising Program Technician II
4 Years 10 Months- Coordinated data collection and analysis for public health programs to enhance service delivery efficiency.
- Monitored program performance metrics, identifying areas for improvement to optimize service outcomes.
- Developed and maintained program documentation, ensuring compliance with state regulations and best practices.
- Facilitated training sessions for new staff on operational procedures and software tools utilized in program management.
- Generated detailed reports on program performance, enabling informed decision-making by management team members.
- Attended annual continuing education seminars to obtain updated information on program services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Trained and supervised employees on office policies and procedures.
- Collaborated with cross-functional teams to implement strategic initiatives aimed at enhancing public health services.
- Led project teams in the evaluation and redesign of workflows, increasing process efficiency across multiple programs.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Used computers to generate and process automated program forms.
Program Technician II
2 Years 2 Months- Managed program data entry and maintained accurate records using state health information systems.
- Coordinated communication between stakeholders to ensure compliance with public health regulations.
- Conducted quality assurance reviews of program documentation to enhance accuracy and consistency.
- Assisted in developing training materials for new program technicians, fostering knowledge transfer.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Used computers to generate and process automated program forms.
Office Services Supervisor II
3 Years 1 Month- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for the company database.
- Oversaw office inventory activities by ordering requisitions and stocking and shipment receiving.
- Fostered a collaborative team environment, enhancing communication among staff members.
- Promoted a positive workplace culture by fostering open communication channels between staff members across departments.
- Supervised daily mail distribution, minimizing delivery errors and improving overall organizational effectiveness.
- Collaborated with Human Resources on employee onboarding processes, streamlining administrative tasks for new hires to get them up-to-speed quickly in their roles.
- Handled confidential documents with discretion, ensuring the security of sensitive information within the organization.
- Oversaw inventory management, optimizing supply levels to eliminate shortages and reduce overhead expenses.
- Trained new staff members on company policies and procedures, leading to higher productivity rates among employees at all experience levels.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Trained new team members on office protocols and software applications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Master of Arts - Sociology
Bachelor of Arts - Sociology
Skills
Office administration
Microsoft office
Operational management
Training and coaching
Customer service management
Communication protocols
Multitasking and organization
Attention to detail
Time management
Communication skills
Written communication
Communication effectiveness
Building relationships
Phone and email etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Services Supervisor II
California Highway Patrol
02.2024 - 06.2026Read More
Office Technician (Typing)
California Highway Patrol
06.2023 - 01.2024Read More
Supervising Program Technician II
California Department Of Public Health
02.2018 - 12.2022Read More
Program Technician II
California Department of Public Health
11.2015 - 01.2018Read More
Office Services Supervisor II
California Highway Patrol
09.2012 - 10.2015Read More
California State University, Dominguez Hills
Master of Arts from Sociology
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California State University, Dominguez Hills
Bachelor of Arts from Sociology
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