Camille Parker
Decatur,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to achieve company goals and seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Claims Associate Task Team
State Farm
Dunwoody, GA
04.2024 - Current
- Locate and correct title issues within claims
- Possess attention to detail skills in order to accurate locate error in documents, payments, etc
- Maintains a clean and organized work environment
- Utilizes all communication devices necessary including phones, head seats, calling app software and any all-available electronic devices.
- Complete mandatory work day training and associate licensing courses
- Collaborate with salvage vendors to ensure stock on lot numbers legal documents are acquired and correct for sale of salvage.
- Meet state and regulatory requirements in order to access claim
- Maintains records electronically as assigned, including obtaining signatures for payments and all other documents.
- Collaborated with policyholders to gather necessary documentation for claim resolution.
- Analyzed trends in claims data to identify areas for process improvement and efficiency gains.
- Maintained accurate records of claims activities, ensuring timely updates and follow-ups were performed.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Supported risk management efforts by analyzing trends in claim data to identify potential areas of concern or opportunity for improvement.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
Lead Night Auditor
Holiday Inn
01.2023 - 04.2024
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Monitored hotel's budget and financial records.
- Point of contact for answering guest related inquires, room/stay quotes, and hotel brand's loyalty program email and direct mail.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Vestibular Tech Intern
Topple
07.2022 - 09.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Accurately collect and verify patient information with attention to each registration detail.
- Answer patient phone inquiries and provided support to ensure a positive customer experience.
- Maintain records an generate reports as needed
Dispatch Supervisor
Fagada Logistics
12.2021 - 07.2022
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, answering inbound calls and making out bound calls to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated clearly, professionally and empathetically with drivers and personnel to coordinate timely delivery of goods and materials.
- Preserved accurate records of policy coverages, claims filed and receipts.
- Managed customer accounts and invoicing.
- Supervised team of 8 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Responds to all customer requests in a timely and friendly manner. Assists with accurate product selection and locating.
Education
Pending Associates - Health Care Science
Georgia State University
Atlanta, GADiploma - Phlebotomy
Cambridge College of Healthcare & Technology
Atlanta, GA04.2022
High School Diploma - undefined
Miller Grove High School
05.2017
Skills
- Accounting Knowledge
- Report Generation
- Customer Service
- Revenue Management
- Front Desk Management
- Audit Compliance
- Coverage Determination
- Interpersonal Communication
- Time Management
- Policy Knowledge
- Patient Check-In
- HIPAA Compliance
- Problem-Solving
- Data Entry
- Scheduling Diagnostic Procedures
- Quality Assurance
- Consultative Sales
- Claims Management
- Insurance adjuster
- Claims processing
- Documentation review
Timeline
Claims Associate Task Team
State Farm
04.2024 - Current
Lead Night Auditor
Holiday Inn
01.2023 - 04.2024
Vestibular Tech Intern
Topple
07.2022 - 09.2022
Dispatch Supervisor
Fagada Logistics
12.2021 - 07.2022
Pending Associates - Health Care Science
Georgia State University
Diploma - Phlebotomy
Cambridge College of Healthcare & Technology
High School Diploma - undefined
Miller Grove High School