Camille Popp

Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and persuasive communicator with open and authoritative style.

Key Responsibilities:

• Strategic Partnership: Collaborates with senior leadership to define and implement HR strategies that align with business goals and objectives.
• Talent Management: Partners with the Talent Acquisition team on new candidates, while supporting Operations partners with employee development and retention strategies to ensure we have the right people in the right roles.
• Employee Relations: Provides guidance and support to managers on employee relations matters, including conflict resolution and investigations.
• Organizational Development: Partners with management to design and implement organizational changes, structures, and processes to enhance performance and productivity.
• Performance Management: Supports Operations leaders with implementing effective performance management processes, including setting goals, providing feedback, and conducting appraisals.
• HR Compliance: Ensures compliance with relevant employment laws and regulations. Currently supporting 3 Corporate markets and 4 Franchise markets across 8 states.
• Coaching and Mentoring: Provides coaching and mentoring to managers and employees to enhance their skills and capabilities.
• Data Analysis and Reporting: Analyzes HR data to identify trends, measure the impact of HR initiatives, and inform decision-making.

Reported to Zone Merchandise Leader and supported Field Operations with all merchandise and food categories.

KEY DUTIES AND RESPONSIBILITES:

• Support Operations with local Field Merchandise Specialists in Fresh Food, COS, and Vault.
• Support Strategic Marketing and Merchandising Initiatives in each Zone/Region/Market with calibration, coaching, process improvements and follow up
• Ensure vendor accountability on in stock of top sellers and service levels while driving sales activities. Capture any local only funding available for local vendor execution / activations
• Lead Region and Market execution of Merchandising strategy of plans, WMC, and Store resets, and coach Als and MLs in Merchandising Best Practices
• Lead local verification and market analysis to identify and address area performance gaps and opportunities in Fresh Food, COS, and Vault
• Assist in communicating merchandise strategies and plans to the field and field initiatives back to SSC for support and alignment
• Assist Operations to achieving financial targets
• Serve as a communication conduit that provides both Ops and SSC Merchandising real time data and feedback on how to better meet customer needs in each operating area. Enables improved Merchandise and Operation integration and effectiveness
• Drive total store Sales and GP$ growth in Fresh Food by coaching and living the basics of RI/TK (educate operations to execute and optimize)
• Assist in Optimizing product assortment quality and inventory turns. Identify and eliminate local opportunity gaps to drive improved sales, margin and GP$ growth in Fresh Food
• Improved field planning and coordination with execution of 52-week Calendar
• Identify, test, and recommend high potential regional products, programs, vendors, activations in Fresh Food
• Strengthening operational knowledge through field calibrations
• Identify and assist Operations in closing key gaps of new items, top sellers, programs, and categories to drive sales
• Optimize quality of inventory by executing recommended assortment and the identification and testing of high potential regional new items or vendor opportunities.
• Provide feedback to Merch SSC to enable proper vendor/item set up / testing, etc and ongoing management as well as provide feedback to remove obstacles and enhance merchandise team effectiveness
• Through education and coaching, bring value to both our Operations and Merchandise team partners by driving RI, sales and GP$ in Fresh Food
• Synthesize and prioritize fresh food information (time management, coaching, ability to lead with authority, drive sales to move the zone/region forward on fresh food.
• Understand category contributions to include category strategy and fresh food key initiatives
• Understand financial results/targets by category, costs of business system, volume impact, macro-micro-ordering, root cause analysis
• MD Process (development) fundamentals and process. Using real life examples of the process flow stages, distressed ingredients, set-up, sales targets, and it fits into the strategy.
• Knowledge of the Food Strategy including Category Strategies to understand how the Food Business layers up
• Merchandising principles across OAC, Hot Case, Bakery Case and Multi Day
• Principles behind Food Tiers and how to assess and discuss holistically and food through a daypart lens – improve food profitability in stores

• Provide quality business consulting to a group of 7-Eleven franchise stores to ensure the highest levels of guest service, profitability, and execution of brand standards.
• Oversaw twelve stores in the Kings & San Luis Obispo counties and have also had a subgroup of franchisees in Fresno, Tulare, and Kern counties.
• Lead, consult with and influence store operators and franchisees to develop, update and execute operational plans and strategies, including merchandising, fresh food concepts, fuel sales, guest experience and store operational infrastructure.
• Monitor and ensure accountability for all aspects of store operations, providing advice, coaching and assistance to store management.
• Recognize and address performance issues in a timely manner.
• Ensure key processes and plans are in place through weekly store visits, store evaluations and data analysis.

• Responsible for overseeing the finance department of GMC and Hyundai.
• Facilitate the loan process with customers and responsible for maintaining a high level of profitability through sales for the two dealerships.
• Providing a high level of customer service and sales to every customer while ensuring that each loan gets funded.
• Work closely with banks and underwriters to ensure quality control of documents and compliance.
• Constant follow up and relationship management with personnel and third parties are also a critical component of the position.

• Responsible and accountable for driving district-wide business results and profitability and coaching and developing Store Managers.
• Responsible for driving sales and promoting marketing initiatives, operating & maintaining a high level of customer satisfaction, performance standards, and maximizing operating margins.
• Analyze and interpret each store’s financial data to measure performance, maximize revenue, and control costs.
• Responsible for labor management and compliance of company policies, procedures & standards.
• Recruiting, hiring, developing and disciplining of all Store Managers.
• Regular weekly store visits that encompass verification of store standards, quality of operations, consistency, cleanliness, merchandising standards, attitude and energy of employees, and top notch service level audits.
• Responsible for 13 stores at an annual volume of $20 million.

• Took loan applications; gained customer commitment through sales skills and trust; ordered appraisals; helped to assist in funding and closing of loans.

• Took loan applications; gained customer commitment using sales experience/ training learned; prepared presentations for borrowers; ordered title, appraisals, mortgage payoffs, homeowner’s insurance, verifications of employment and mortgage, income calculations, and all other pertinent items required by underwriting in order to obtain full approval.
• Submitted loans to underwriting; worked closely with team of underwriters to clear stipulations, maintain compliance and operational soundness; sold and closed FNMA loans.
• Motivated teammates to maintain daily, weekly, and monthly production; tracked and maintained reports as well as RESPA compliance and corrections; assisting my teammates with loans as well as their efforts in becoming successful; attended sales workshops, trainings, and monthly manager meetings.