Camille San Miguel
Orlando,USA
Summary
Detail-oriented professional with extensive experience in client relationship management and high-end sales. Proven track record of delivering exceptional customer service and consistently exceeding client expectations. Skilled in CRM software, driving operational efficiency and enhancing client satisfaction.
Overview
34
34
years of professional experience
Work History
Independent Travel Advisor
FORA
Orlando, USA
04.2025 - Current
- Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
- Developed strong relationships with repeat customers by understanding their preferences and anticipating their future travel needs
- Created detailed itineraries including day-by-day schedules with recommended attractions/activities along with maps or directions for easy navigation during the trip
- Conducted post-trip follow-ups with clients to gather feedback on their travel experience and address any concerns they may have had
Luxury Travel Advisor
PANACHE
Orlando, USA
05.2024 - 03.2025
- Vast experience in luxury travel, specializing in bespoke luxury ocean, river and expedition cruises
- Specialized in creating exceptional itinerary planning individually crafted for my clients
- Resolved any issues or complaints that arose during a client's trip by coordinating with relevant parties to find suitable solutions
- Developed strong relationships with repeat customers through exceptional service
- Utilized CRM software to manage client database effectively for targeted marketing campaigns and personalized follow-ups
Travel Consultant
Independent Travel Advisor
Orlando, USA
01.2013 - 05.2024
- Created and implemented customized travel plans for clients, including airfare, hotel accommodations, cruise and ground transportation
- Developed and maintained positive relationships with clients, ensuring a high level of customer service and satisfaction
- Processed payments for travel services and prepared expense reports for clients
- Ensured compliance with all relevant travel industry regulations and standards
Customer Service Agent - Gate Agent
American Airlines
11.2008 - 11.2012
- Greeted customers arriving at the gate, checked boarding passes, and provided assistance with seating
- Responded to customer inquiries, complaints, and service requests in a timely and professional manner
- Monitored the boarding process to ensure compliance with airline regulations and safety standards
- Processed delayed/overbooked passengers, including rebooking flights and arranging alternate transportation
Baggage Mishandling Analyst
American Airlines
10.2001 - 11.2008
- Managed and monitored the baggage mishandling process, performed detailed investigations in order to identify and implement solutions to improve operational performance
- Analyzed mishandled baggage reports and identified potential problems
- Developed and maintained metrics and reports to track baggage mishandling trends
- Conducted regular audits to ensure compliance with airline standards and regulations
- Assisted with the development and implementation of new policies and procedures
- Coordinated with other departments to ensure customer satisfaction and compliance with regulations
- Lead and facilitated meetings and presentations to upper management
Passenger Service Agent
American Airlines
10.1991 - 11.2001
- Greeted and provided customer service to passengers upon arrival
- Answered customers' inquiries and provided accurate information regarding flight schedules, fare prices, and baggage allowances
- Resolved customer complaints in a timely and professional manner
- Processed ticket refunds and changes in accordance with airline policies
Education
Bachelor of Arts - Communication
Universidad del Sagrado Corazon
San Juan, PR06.1995
Skills
- Customer service and support
- Reservation systems and online booking
- Upselling and deal closing
- Decision making and objection handling
- High-end sales and client interaction
- Bilingual communication skills
- Attention to detail and quality control
- Solution selling approach and technical troubleshooting
- Phone etiquette and communication platforms
- CRM software proficiency
- Microsoft Office applications
- Productivity software expertise
- Travel industry negotiation and planning
- Remote travel consultant experience
Languages
- English
- Multilingual
- Spanish, Fluent
- English, Fluent
- Multilingual, Fluent
Timeline
Independent Travel Advisor
FORA
04.2025 - Current
Luxury Travel Advisor
PANACHE
05.2024 - 03.2025
Travel Consultant
Independent Travel Advisor
01.2013 - 05.2024
Customer Service Agent - Gate Agent
American Airlines
11.2008 - 11.2012
Baggage Mishandling Analyst
American Airlines
10.2001 - 11.2008
Passenger Service Agent
American Airlines
10.1991 - 11.2001
Bachelor of Arts - Communication
Universidad del Sagrado Corazon