GENIA PHILLIPS QUINN
Madison,MS
Summary
Detail-Oriented Administrative Professional experienced in office management, customer service, banking, compliance, insurance underwriting, and travel consulting. Delivered exceptional service and ensured regulatory compliance through strong decision-making and document analysis. Focused on maintaining confidentiality while effectively managing competing priorities in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Independent Travel Advisor
Magnolia Travel Group
Madison, MS
09.2019 - Current
- Coordinated destination weddings, honeymoons, cruises, family vacations, Disney vacations, and group travel experiences, delivering personalized service that ensured memorable client experiences.
- Create customized travel itineraries tailored to client preferences and budgets.
- Managed multiple travel arrangements simultaneously, achieving high accuracy and maintaining customer satisfaction.
- Executed comprehensive travel planning to meet diverse client needs and preferences.
- Focused on building strong relationships with clients to enhance satisfaction and loyalty.
- Built strong relationships with clients to foster satisfaction and loyalty.
- Provided sales support by assisting clients with inquiries and product selections.
- Coordinated project tasks and schedules to ensure timely completion. by organizing tasks and schedules to streamline operations.
Concierge
First Commercial Bank
Jackson, MS
09.2023 - 07.2025
- Delivered personalized banking services to enhance customer satisfaction and loyalty.
- Assisted customers with account inquiries and service requests, achieving timely issue resolution and improving customer experience.
- Processed financial transactions with accuracy while maintaining confidentiality and regulatory compliance.
- Implemented fraud prevention strategies to safeguard customer accounts.
- Identified potentially fraudulent or counterfeit transactions and escalated concerns appropriately.
- Coordinated events and provided administrative support to enhance community engagement and optimize branch operations.
- Streamlined banking operations, enhancing service delivery and fostering a more efficient environment.
Contract Worker, Mississippi Rental Assistance Program (RAMP)
Balch & Bingham, LLP
Jackson, MS
08.2021 - 11.2022
- Coordinated with tenants, landlords, and program representatives to gather required documentation, facilitating timely assistance delivery.
- Reviewed rental assistance applications to ensure completeness, accuracy, and compliance with policies, enhancing program integrity.
- Processed payments to ensure timely financial assistance delivery.
- Verified supporting documentation and researched discrepancies.
- Verified supporting documentation and resolved discrepancies to maintain compliance.
- Identified fraud indicators to enhance program integrity.
- Managed records efficiently to maintain accurate program documentation.
Administrative Assistant to the Director
Madison Chamber of Commerce
Madison, MS
08.2020 - 05.2021
- Coordinated ribbon-cutting ceremonies and special events for Chamber members, increasing community engagement and visibility.
- Managed schedules and programming activities for Ambassadors and Junior Ambassadors, facilitating smooth operations and clear communication.
- Performed administrative and clerical duties supporting daily operations.
- Collaborated with local business leaders, government officials, the Mayor's Office, and the Madison County Board of Supervisors to strengthen partnerships and advance community initiatives.
- Key Areas: Administrative Support
- Event Planning
- Community Relations
- Scheduling
Preschool Teacher
Broadmoor Baptist Church
Madison, MS
07.2016 - 04.2018
- Taught and supervised two-year-olds, fostering growth and development in a structured classroom.
- Maintained organized, positive learning environment supporting children's social and emotional development.
- Taught and supervised two-year-olds, fostering growth and development through structured activities.
X-Ray Technician
Jackson Neurosurgery Clinic
Jackson, MS
12.2006 - 12.2008
- Functioned as primary radiologic technologist, providing accurate imaging and maintaining patient safety.
- Executed pre-operative and post-operative imaging procedures to support accurate diagnosis and treatment planning.
- Performed medical coding tasks to ensure accurate billing and recordkeeping. and administrative tasks to streamline operations.
- Coordinated office operations to optimize patient care and service delivery.
X-Ray Technician
Internal Medicine Group
Jackson, MS
06.2007 - 09.2007
- Performed diagnostic X-rays, bone density scans, and nerve conduction studies.
- Collaborated with nursing staff to improve patient care and optimize operational efficiency.
- Coordinated patient communications and managed prescription requests to enhance workflow efficiency.
- Facilitated billing processes through accurate coding of medical procedures to ensure timely reimbursements.
Student Radiologic Technologist
University of Mississippi Medical Center
Jackson, MS
12.2006 - 05.2007
- Completed clinical rotations in surgery, emergency medicine, pediatrics, MRI/CT, ultrasound, interventional procedures, and adult diagnostics to enhance patient care and imaging skills.
- Operated portable radiology equipment and surgical C-arms, facilitating effective diagnostic and therapeutic procedures.
- Assisted with fluoroscopy procedures, prioritizing patient comfort and safety during examinations.
Administrative Underwriter
Southern Farm Bureau Life Insurance Company
Jackson, MS
04.2003 - 04.2005
- Conducted risk assessments by reviewing medical records and evaluating applicant data.
- Provided underwriting support by analyzing insurance applications and assessing risk factors.
- Reviewed medical records, laboratory results, and motor vehicle reports to assess risk factors and underwriting decisions.
- Evaluated life insurance applications to determine eligibility and insurability.
- Ensured policy accuracy through thorough documentation review and proofreading, reducing errors and improving compliance.
- Executed documentation review processes, ensuring accuracy and compliance of insurance policies.
- Monitored compliance with insurance regulations and internal policies, mitigating potential risks.
- Prepared and distributed insurance contracts to agents and clients, facilitating timely policy issuance.
Teller
AmSouth Bank
Jackson, MS
07.2002 - 03.2003
- Balanced cash drawers to maintain transaction accuracy and integrity.
- Processed deposits, withdrawals, and financial transactions, enhancing customer satisfaction through accuracy.
- Built strong customer relationships through exceptional service.
- Cultivated strong customer relationships by delivering exceptional service.
Education
Certificate - Radiologic Technology
University of Mississippi Medical Center
Jackson, MS06-2007
Bachelor of Science - Psychology
Mississippi State University
Starkville, MS05-2002
Associate of Arts - Business Administration
Northwest Mississippi Community College
Senatobia, MS05-1999
Skills
- Administrative support
- Records management
- Calendar management
- Electronic Documentation oversight
- Travel coordination
- Client management
- Customer service
- Calendar coordination
- Payment processing
- Records Management
- Data Management
- Client communication
- Records management
- Team collaboration
- Complex itinerary creation
- Effective communication
- Creative problem-solving
- Budget management
- Marketing knowhow
- Interpersonal skills
- Administrative duties
- Interpersonal skills and communication
- High-volume environments
- Guidelines and procedures
- Team management
- Digital marketing management
- Itineraries
- Company procedures
- Customs compliance
- Insurance coordination
- Client networking
- Accurate documentation
- Certified travel industry executive (CTIE)
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Concierge
First Commercial Bank
09.2023 - 07.2025
Contract Worker, Mississippi Rental Assistance Program (RAMP)
Balch & Bingham, LLP
08.2021 - 11.2022
Administrative Assistant to the Director
Madison Chamber of Commerce
08.2020 - 05.2021
Independent Travel Advisor
Magnolia Travel Group
09.2019 - Current
Preschool Teacher
Broadmoor Baptist Church
07.2016 - 04.2018
X-Ray Technician
Internal Medicine Group
06.2007 - 09.2007
X-Ray Technician
Jackson Neurosurgery Clinic
12.2006 - 12.2008
Student Radiologic Technologist
University of Mississippi Medical Center
12.2006 - 05.2007
Administrative Underwriter
Southern Farm Bureau Life Insurance Company
04.2003 - 04.2005
Teller
AmSouth Bank
07.2002 - 03.2003
Associate of Arts - Business Administration
Northwest Mississippi Community College
Bachelor of Science - Psychology
Mississippi State University
Certificate - Radiologic Technology
University of Mississippi Medical Center