Angela Hernandez
Austin,TX
Summary
Bilingual property and casualty professional delivering tailored solutions to meet customer needs. Builds strong client relationships across cultures and excels in delivering exceptional service. Organized and effective communicator with a focus on customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Independent Travel Advisor
Coasters & Castles Travel, LLC
05.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets, such as all-inclusive travel or luxury vacations, which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Implemented creative marketing strategies that attracted new clientele and promoted the company's services effectively.
Licensed Insurance Agent
Teleperformance USA- USAA
01.2024 - 06.2024
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments, as needed, to maintain optimal coverage.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
Customer Care Advocate
Randstad- Aflac Benefit Solutions
01.2023 - 10.2023
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into the internal database.
- Provided management with solutions to increase employee retention.
- Devised a plan to help decrease hold time for existing customers and better navigation for employees.
Customer Service Advocate
IBEX Global- DentaQuest
06.2022 - 12.2022
- Speak to clients about their eligibility and benefits.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Keep confidentiality, as information is HIPAA protected..
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Checker
HEB
02.2021 - 05.2022
- Scanning items for sale, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change.
- Responsible for counting the contents of the cash register drawer at the end of each shift, and maintaining receipts, records, and withdrawals.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Checked personal identifications during alcohol and tobacco sales.
- Directed customers on methods to obtain refunds, returns, and exchanges.
- Processed both cash and card purchases and returns.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Helped new hires with unexpected error codes and navigation through the system.
- Spot-checked other cashiers' areas at the end of shift to better help management place time in other areas.
Front End and Return Associate
Marshalls
08.2020 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Gathered shopping baskets and carts, and relocated to designated areas.
- Developed customer relationships to drive repeat business.
Education
BBA - Business Management
Texas A&M University
San Antonio05.2026
High School Diploma -
Vandegrift High School
Austin05.2021
Skills
- Property & Casualty Active License
- Licensed in 12 US States
- Microsoft Word & Google Docs
- WPM: 40
- Attention to Detail
- Information Protection
- Self Motivated
- Adaptability
- Analytical Thinking
- Organization and Time Management
- Tech Savvy
- Collaborative approach
- Strong communication & Multitasking
- Continuous learning & Embraces Change
- Microsoft Office Suite
- Travel industry experience
- Cultural Sensitivity
- Excellent customer service
- Creativity and Innovation
- Strong interpersonal skills
- Administrative tasks
Certification
- Property & Casualty Resident License in TX - Issued 03-08-24 - License number 31144934
- National Producer Number 21102527
- Property & Casualty Non-Resident Producer in the States of California, Colorado, Georgia, Indiana, Minnesota, Mississippi, Nevada, South Dakota, Utah, Virginia, Wyoming.
Languages
Spanish
Native or Bilingual
Timeline
Independent Travel Advisor
Coasters & Castles Travel, LLC
05.2024 - Current
Licensed Insurance Agent
Teleperformance USA- USAA
01.2024 - 06.2024
Customer Care Advocate
Randstad- Aflac Benefit Solutions
01.2023 - 10.2023
Customer Service Advocate
IBEX Global- DentaQuest
06.2022 - 12.2022
Checker
HEB
02.2021 - 05.2022
Front End and Return Associate
Marshalls
08.2020 - 01.2021
- Property & Casualty Resident License in TX - Issued 03-08-24 - License number 31144934
- National Producer Number 21102527
- Property & Casualty Non-Resident Producer in the States of California, Colorado, Georgia, Indiana, Minnesota, Mississippi, Nevada, South Dakota, Utah, Virginia, Wyoming.
BBA - Business Management
Texas A&M University
High School Diploma -
Vandegrift High School
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