Summary
Overview
Work History
Education
Skills
Timeline
Generic

CAMILLE SMITH

Louisville,KY

Summary

Experienced customer service representative with strengths in call center systems, claims review, and eligibility verification. Skilled in HIPAA compliance, CRM documentation, and resolving customer concerns with clear, professional service.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

HUMANA
Louisville, KY
08.2024 - Current
  • Resolved customer complaints, delivering prompt and professional service to enhance customer satisfaction.
  • Answered customer questions and provided clear information on products and services.
  • Reviewed account details to ensure accurate claim and eligibility information for customers.
  • Documented customer interactions in systems, ensuring compliance with Humana service guidelines.

Customer Service Representative

ADVANCED ENT AND ALLERGY
Louisville, Kentucky
08.2023 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Updated customer records and followed up on pending service requests.
  • Maintained HIPAA compliance while handling sensitive member information.

Teacher

Galilee Community Development
Louisville, Kentucky
05.2023 - 07.2023
  • Taught reading, writing, and math using age-appropriate activities.
  • Managed classroom behavior with clear rules and consistent routines.
  • Planned lessons for Galilee Community Development classroom programs.

Customer Service Representative

University of Louisville Hospital
Louisville, Kentucky
03.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Assembly Line Production Worker

FORD MOTOR COMPANY
Louisville, Kentucky
01.1999 - 12.2011
  • Assembled automotive parts on Ford Motor Company production line
  • Inspected completed units for quality and defect standards
  • Operated hand tools and torque equipment during assembly tasks

Education

Accounting Certificate

SPENCERIAN COLLEGE
LOUISVILLE
05-1992

High School Diploma -

PRESENTATION ACADEMY
LOUISVILLE
05.1991

Skills

  • Call center systems
  • Claims review
  • Eligibility verification
  • HIPAA compliance
  • CRM documentation
  • Customer relations

Timeline

Customer Service Representative

HUMANA
08.2024 - Current

Customer Service Representative

ADVANCED ENT AND ALLERGY
08.2023 - 08.2024

Teacher

Galilee Community Development
05.2023 - 07.2023

Customer Service Representative

University of Louisville Hospital
03.2022 - 05.2023

Assembly Line Production Worker

FORD MOTOR COMPANY
01.1999 - 12.2011

Accounting Certificate

SPENCERIAN COLLEGE

High School Diploma -

PRESENTATION ACADEMY
CAMILLE SMITH