Experienced customer service representative with strengths in call center systems, claims review, and eligibility verification. Skilled in HIPAA compliance, CRM documentation, and resolving customer concerns with clear, professional service.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
HUMANA
Louisville, KY
08.2024 - Current
Resolved customer complaints, delivering prompt and professional service to enhance customer satisfaction.
Answered customer questions and provided clear information on products and services.
Reviewed account details to ensure accurate claim and eligibility information for customers.
Documented customer interactions in systems, ensuring compliance with Humana service guidelines.
Customer Service Representative
ADVANCED ENT AND ALLERGY
Louisville, Kentucky
08.2023 - 08.2024
Answered customer inquiries and provided accurate information regarding products and services.
Updated customer records and followed up on pending service requests.
Maintained HIPAA compliance while handling sensitive member information.
Teacher
Galilee Community Development
Louisville, Kentucky
05.2023 - 07.2023
Taught reading, writing, and math using age-appropriate activities.
Managed classroom behavior with clear rules and consistent routines.
Planned lessons for Galilee Community Development classroom programs.
Customer Service Representative
University of Louisville Hospital
Louisville, Kentucky
03.2022 - 05.2023
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assembly Line Production Worker
FORD MOTOR COMPANY
Louisville, Kentucky
01.1999 - 12.2011
Assembled automotive parts on Ford Motor Company production line
Inspected completed units for quality and defect standards
Operated hand tools and torque equipment during assembly tasks