Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonda Armstrong

Tifton,GA

Summary

Customer-focused professional with experience in sales, service, and insurance support. Known for building trust, asking the right questions, and managing inbound and outbound calls with courtesy. Strong time management and multitasking skills support smooth customer experiences.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CDK Global
Valdosta , GA
10.2019 - Current
  • Resolved customer sales and service inquiries, enhancing overall satisfaction
  • Guided customers in selecting vehicles and pricing options tailored to their specific requirements
  • Answered inbound and Outbound calls with courtesy
  • Scheduled sales and service appointments
  • Communicated effectively and professionally
  • Asked questions to ensure excellent customer service
  • Leveraged communication and interpersonal skills to identify and address client needs
  • Engaged in meetings to stay informed about company updates

Life Insurance Agent

Senior Life Insurance
Moultrie, GA
07.2018 - 10.2019
  • Consulted seniors on Senior Life Insurance policies, providing tailored coverage options to meet individual needs.
  • Educated clients on various types of life insurance policies available in the market.
  • Prepared quotes for prospective customers based on their individual needs.
  • Assessed client needs and matched them with appropriate final expense plans for optimal coverage.
  • Supported customers in choosing appropriate life insurance plans.
  • Built trust with families through respectful, clear, and empathetic communication.
  • Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
  • Explained policy terms, premiums, and benefits

Customer Service Representative

Elead One
Valdosta , GA
05.2016 - 07.2018
  • Resolved sales and service inquiries to enhance customer satisfaction.
  • Coordinated sales and service appointments to improve customer experience.
  • Used communication and interpersonal skills to understand client needs
  • Utilized clarifying questions to ensure effective customer service delivery.
  • Communicated clearly and professionally with customers and team members
  • Engaged in meetings to enhance team collaboration

Education

Associate of Science - Criminal Justice

Abraham Baldwin Agricultural College
Tifton, GA
05-1997

Skills

  • CRM software
  • Call center systems
  • Insurance quoting
  • Claims processing
  • Appointment scheduling
  • Client relationship management
  • Customer retention
  • Verbal and written communication
  • Active listening
  • Time management
  • Multi-tasking
  • Script adherence
  • Computer proficiency
  • Microsoft Office Suite
  • Remote support
  • Team collaboration

Timeline

Customer Service Representative

CDK Global
10.2019 - Current

Life Insurance Agent

Senior Life Insurance
07.2018 - 10.2019

Customer Service Representative

Elead One
05.2016 - 07.2018

Associate of Science - Criminal Justice

Abraham Baldwin Agricultural College
Shonda Armstrong