Camille Sparks
Harker Heights,TX
Summary
Seeking new employment opportunities in healthcare as a Polysomnography Technician. To gain knowledge, skills, and experiences in this field beyond the class room and clinicals. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Agent
Employment Solutions
Killeen, TX
08.2021 - 03.2023
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed over 50 customer calls per day.
- Calibrated tools and equipment to meet requirements.
Customer Service Representative - Travel Care Professional
Teleperformance
01.2018 - 01.2020
- Provided professional customer service to ensure and maximize customer satisfaction, resulting in 90% to 100% satisfaction rate
- Promptly answered inbound telephone calls to respond to inquiries in relation to travel, while arranging reservations for business travelers
- Maintained customer information and updated corporate travel profiles.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations
Customer Service Representative - Salon Manager
Mane Image DBA LLC Great Clips
01.2013 - 01.2017
- Successfully recruited, trained, coached, and supervised 10-14 employees in compliance of company policies and procedures, while managing employee's schedules and performances
- Provided oversight of day-to-day operations in salon environment
- Performed hairstylist duties as specified by customer and increased salon clientele by promoting business, producing sales, and developing effective strategies.
Education
Polysomnography Technician
Temple College
Temple, TX08.2023
Microsoft Office Suite -
Polaris Career Center
Middleburg HeightsSmall Business Computer Applications -
Garfield Business Institute
New Brighton, PACosmetology Education - Cosmetology
Ardom Beauty Academy
Beaver, PASkills
- Professionalism
- Excellent Communication
- Adaptability
- Team Collaborative
- Operational Compliance
- Customer Service Experience
- Staff Development & Management
- Data Entry
- Document Management
Certification
BLS for Healthcare
HIPAA
Timeline
Quality Assurance Agent
Employment Solutions
08.2021 - 03.2023
Customer Service Representative - Travel Care Professional
Teleperformance
01.2018 - 01.2020
Customer Service Representative - Salon Manager
Mane Image DBA LLC Great Clips
01.2013 - 01.2017
Polysomnography Technician
Temple College
Microsoft Office Suite -
Polaris Career Center
Small Business Computer Applications -
Garfield Business Institute
Cosmetology Education - Cosmetology
Ardom Beauty Academy
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