Open To Work
Camille Wilson
Nashville,TN
Work Preference
Summary
Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CVS Health
11.2021 - Current
- Answering inbound calls, schedule refills, submit request for prescriptions for mail order, multi tasking, and provide information on insurance prescription coverage.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and backed up other customer service managers.
Account Manager
FLEETCOR-Nashville, TN
Nashville, TN
10.2018 - 11.2021
- Manage a portfolio of over 1,500 accounts, save accounts, answer emails, multitasking. Take calls from customer service and administrators.
- Managed client relationships to ensure satisfaction and retention.
- Provided training and mentorship to junior account managers for skill development.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service Representative
Asurion-Nashville, TN
Nashville, TN
04.2006 - 09.2018
- Filed and reviewed insurance claims. Answer calls approve and deny insurance claims. Verify and review claim affidavits.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma -
Thornridge High School
Dolton, IL05.1996
Skills
- Salesforce
- Technical support
- Portfolio management
- Live chat
- Account management
- Customer service
- HIPAA
- IT Support
- Change Management
- Computer Networking
- Help Desk
- Microsoft Outlook
- Active listening
Languages
English - Expert
Assessments
- Customer Service Skills — Proficient
- September 2018
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Representative
CVS Health
11.2021 - Current
Account Manager
FLEETCOR-Nashville, TN
10.2018 - 11.2021
Customer Service Representative
Asurion-Nashville, TN
04.2006 - 09.2018
Diploma -
Thornridge High School