Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camille Walker

Behavior Analyst
Colorado Springs,CO

Summary

Result driven former entrepreneur with vast administrative, customer service, and time management experience. Able to successfully present ideas that drive efficiency and profitability by introducing strategic solutions. The years spent working as operations manager while concurrently raising my children at home, has enabled me to hone my ability to manage relationships. Day in, day out, my position required me to manage challenges on both fronts simultaneously.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Behavior Analyst

Alpine Autism Center
Colorado Springs, CO
02.2019 - Current

• Provide 1:1 individualized therapy to clients with autism ranging from 4-28 years of age in a variety of settings, utilizing Applied Behavior Analysis
• Collect and graph data, chart findings, and provide reports to parents and behavior analysts
• Implement ABA techniques including DTT, NET, PRT, PECS to increase language and communication, appropriate play, imitation, cooperation, adaptive, cognitive, and self-help skills
• Accurately record a variety of language data while simultaneously implementing acquisition and behavioral protocols
• Utilize crisis training, when necessary, to maintain the safety of clients and coworkers
• Collaborate with supervising BCBA to develop and update intervention and treatment plans
• Conduct preference assessments, Functional Behavior Assessments, and Functional Analyses
• Complete over 2,000 hours of direct and indirect field experience supervised by a BCBA
• Perform new staff field training, oversee client and staff rapport, and evaluate adherence to all protocols
• Appointed as a medication and controlled substance administrator
• Aid Occupational Therapists, Physical Therapists and Speech Language Pathologists to implement individualized programming
• Attend monthly clinical meetings for each client, collaborate with the family and team to develop client specific strategies
•Provide assessments and data collection for IEP and 504 plans
• Create a fun and positive experience as well as encourage and reward each client throughout sessions

  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Helped patients to deal with realities of diagnoses and develop coping skills.
  • Managed caseload of 21 patients with dependence and co-occurring Axis I and Axis II disorders.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Senior Manager, Operations

Emerald Fox Transportation LLC
Colorado Springs, CO
09.2016 - 01.2019
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Developed systems to track and log work issues.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Recommended and implemented successful strategies to maximize revenue.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Identified procedure or process changes required to improve performance and productivity.
  • Examined quarterly financials to determine business operating capacity.
  • Implemented and developed operational standards, policies and procedures.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Developed proposals and presentations for internal and external audiences.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

Senior Independent Beauty Consultant

Mary Kay Cosmetics
10.2010 - 03.2013
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Gave advice to customers on specific product ranges.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Senior Customer Service Representative

David's Bridal Inc.
Richmond, VA
09.2009 - 11.2010
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Leveraged consistent, successful strategies to meet and exceed performance goals.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Resolved concerns with products or services to help with retention and drive sales.

Professional Photographer

Memories Forever Photography
Ashland, VA
01.2007 - 06.2010
  • Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Increased production rates by regulating workflow to meet consumer needs.
  • Developed long and short-term business needs while driving customer feedback for process improvements.
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.

Lead Swim Instructor

Morgan Swim School
Richmond, VA
01.2008 - 09.2009
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Informed site director of concerns regarding health and safety of swim students.
  • Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.

Education

Medical Transcription/Coding

Career Step
Lehi, UT
08.2012 -

Associate of Science - Administrative Assistant

University of Phoenix
Tempe, AZ
08.2010 - 08.2012

Skills

Time ManagementCrisis Training

QMAP/First Aid/CPR/Gastrotomy Tube Administration/Diastat Administration

Data EntryCommunicationCustomer ServiceProject ManagementDetail-orientedFinancial AccuracyEntrepreneurLogistics

Medical Transcription/Coding

Case management proficiency

Intervention planning

Psychotropic medications knowledge

Flexible and Adaptable

Strategic planning and execution

Critical Thinking

Teamwork and Collaboration

Business Development

Timeline

Behavior Analyst

Alpine Autism Center
02.2019 - Current

Senior Manager, Operations

Emerald Fox Transportation LLC
09.2016 - 01.2019

Medical Transcription/Coding

Career Step
08.2012 -

Senior Independent Beauty Consultant

Mary Kay Cosmetics
10.2010 - 03.2013

Associate of Science - Administrative Assistant

University of Phoenix
08.2010 - 08.2012

Senior Customer Service Representative

David's Bridal Inc.
09.2009 - 11.2010

Lead Swim Instructor

Morgan Swim School
01.2008 - 09.2009

Professional Photographer

Memories Forever Photography
01.2007 - 06.2010
Camille WalkerBehavior Analyst