Summary
Work History
Education
Skills
Timeline
Generic

Camilla Houston

Meridian,MS

Summary

Dynamic Healthcare Customer Service Representative with extensive experience at Medical Center Navicent Health. Expert in EHR management and HIPAA compliance, adept at resolving patient inquiries with empathy and patience. Proven track record in enhancing patient satisfaction through effective appointment scheduling and insurance verification, contributing to streamlined operations in fast-paced environments.

Work History

Healthcare Customer Service Representative

Medical Center Navicent Health
  • Assisted patients with inquiries and appointment scheduling, ensuring clear communication.
  • Provided support to team members in navigating healthcare systems and protocols.
  • Learned to utilize electronic health record (EHR) systems for accurate patient information management.
  • Adapted quickly to evolving healthcare regulations and customer needs in fast-paced environment.
  • Developed problem-solving skills by addressing patient concerns and resolving issues effectively.
  • Gained familiarity with insurance processes, enhancing service delivery for patients and providers.
  • Collaborated with healthcare professionals to streamline patient interactions and improve satisfaction.
  • Maintained detailed records of customer interactions, contributing to efficient workflow management.

Appointment Coordinator

Rush Foundation Hospital
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.

Customer Service Representative

Verizon
  • Resolved customer inquiries through various channels, ensuring timely and accurate responses.
  • Assisted customers with account management, enhancing user satisfaction and retention.
  • Collaborated with team members to streamline support processes, improving response efficiency.
  • Educated customers on product features and services, fostering informed decision-making.
  • Logged customer interactions in CRM system, maintaining detailed records for future reference.
  • Adapted to new technologies and systems quickly, enhancing overall service delivery.
  • Handled escalated issues effectively, demonstrating strong problem-solving skills under pressure.
  • Provided feedback to management on common customer concerns, aiding in service improvements.

Work From Home Agent

Iqor
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Utilized CRM software to track interactions and maintain detailed customer records.
  • Resolved technical issues by guiding customers through troubleshooting steps, enhancing user experience.
  • Collaborated with team members to share best practices and improve service delivery efficiency.

Work From Home Agent

MediTech Health Services
  • Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Utilized CRM software to track interactions and maintain detailed customer records.
  • Resolved technical issues by guiding customers through troubleshooting steps, enhancing user experience.
  • Collaborated with team members to share best practices and improve service delivery efficiency.

Education

Mass Communication

Meridian Community College
Meridian, MS
03.2024

Associate of Applied Business - Business Administration

Meridian Community College
Meridian, MS
06.2019

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling
  • Medical terminology
  • Call center experience
  • Claims processing
  • Data entry proficiency
  • Follow-up skills
  • Medical billing
  • Policy adherence
  • Referral coordination
  • Stress tolerance
  • Empathy and patience
  • Healthcare industry
  • Record maintenance
  • Patient payment processing
  • EHR management
  • Insurance claims follow-up

Timeline

Healthcare Customer Service Representative

Medical Center Navicent Health

Appointment Coordinator

Rush Foundation Hospital

Customer Service Representative

Verizon

Work From Home Agent

Iqor

Work From Home Agent

MediTech Health Services

Mass Communication

Meridian Community College

Associate of Applied Business - Business Administration

Meridian Community College

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Camilla Houston