Camillia Kendel

customer service to include answering phone calls relaying messages to the appropriate staff in and out of the office.

determines and verifies eligibility of consult's sent from the Veterans Administration.

schedule, cancel , re-schedule patient appointments and or consults.

confirm care ,request patient records, record appointment into HSRM.

record no show appointments monitor patient appointments .

file claim for treatment rendered.

send request for treatment (ADA)to appreciate staff /agency .

maintain computerized medical,dental records in an up to date manner.

resolve patient complaints whenever possible.

negotiate fee's for treatments not listed in existing fee schedule.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Provided chairside assistance during examinations,

• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Prepared patient x-rays and images for dentist review.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Educated patients on proper oral hygiene techniques, promoting long-term dental health.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Increased office efficiency by maintaining patient records with up-to-date information.
• Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Verified patient insurance eligibility and benefits.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.