Brittany Guida
Office Manager
North Bellmore,New York
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Adept individual with more than 8 years working as Manager for $6.5-10 million dollar revenue-generating businesses. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
15
15
years of professional experience
Work History
Regional Manager
Bell/Arista/Port Washington Dental Care
05.2024 - Current
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Supervised 3 locations to enforce high-quality standards of operation.
- Defined clear targets and objectives and communicated to other team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
Regional Specialty Manager
The Smilist Dental
07.2020 - 05.2024
- Maintained a safe working environment by enforcing strict adherence to company policies and industry regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured exceptional customer experiences through proactive engagement, attentive service, and personalized recommendations.
- Spearheaded initiatives aimed at boosting employee morale, fostering a positive work culture that enhanced productivity levels.
- Improved safety procedures to create safe working conditions for workers.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Traveling Specialty Manager
Dental 365
01.2019 - 03.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Drove revenue growth by identifying opportunities for upselling and cross-selling specialty products.
- Added specialists in offices and ensured all staff members were succeeded in their [ositions
Lead Dental Assistant
LICOMS
04.2015 - 01.2019
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Used Dentrix to document and maintain patient information and health background.
- Explained treatment procedures and instructed patients on home care guidelines.
- Held team meetings with back staff to come up with ideas to make production higher without overworking ourselves.
Lead Dental Assistant
Protzel Oral Surgery
02.2011 - 04.2015
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Dental Assistant
Cinquemani And Leibowitz Family Dental
01.2009 - 02.2011
- Designed dental report card to explain patient dental health status and treatment plans.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Bachelor of Arts - Speech Pathology
Saint Joseph's College, New York
Patchogue, NY 05.2001 -
Skills
I am a thorough, interpersonally minded, dental professional seeking a full time Office/Regional Manager position in the dental field I have worked in this field and grew from a dental assistant to regional manager over the last 16 years I am extremely passionate about patient care, team building and team culture and most of all, fostering patient relationships and providing high quality care to each and every patient I pride myself in my ability to problem solve ad establishing patient comfort as a priority
- Written Communication
- Information Analysis
- Analytical Thinking
- Negotiation
- Active Listening
- Brand Management
Timeline
Regional Manager
Bell/Arista/Port Washington Dental Care
05.2024 - Current
Regional Specialty Manager
The Smilist Dental
07.2020 - 05.2024
Traveling Specialty Manager
Dental 365
01.2019 - 03.2020
Lead Dental Assistant
LICOMS
04.2015 - 01.2019
Lead Dental Assistant
Protzel Oral Surgery
02.2011 - 04.2015
Dental Assistant
Cinquemani And Leibowitz Family Dental
01.2009 - 02.2011
Bachelor of Arts - Speech Pathology
Saint Joseph's College, New York
05.2001 -
Similar Profiles
Giselle RamosGiselle Ramos
Receptionist at Bell Dental CareReceptionist at Bell Dental Care
Sabrina Azimi, RDHSabrina Azimi, RDH
Dental Assistant at Bell Dental CareDental Assistant at Bell Dental Care
Alanna McCauleyAlanna McCauley
Front Desk Manager at Bell Dental CareFront Desk Manager at Bell Dental Care