Summary
Overview
Work History
Education
Skills
Timeline
Generic

Camilo Palmas

Coquille,OR

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

9
9
years of professional experience

Work History

Service Tech

Porter’s RV
04.2022 - 02.2025
  • (541) 267-4710
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Customer Service Rep II

First Call Resolution
06.2019 - 02.2022
  • Glowforge and Zwift
  • (541) 229-8576
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Evening cook

Humboldt Club LLC
01.2018 - 04.2019
  • (541) 756-6314
  • Consistently met or exceeded nightly sales targets through efficient meal preparation and excellent teamwork.
  • Contributed to positive workplace culture by fostering open communication, collaboration, and mutual respect among team members.
  • Collaborated with other cooks to maintain a clean and efficient workspace throughout the shift.

Night Time Supervisor

Bay-Shore Chevron
03.2016 - 04.2017
  • (541) 266-0201
  • Conducted regular safety audits to ensure compliance with company guidelines and industry regulations during overnight operations.
  • Collaborated with daytime supervisors to stay informed about ongoing projects, ensuring seamless transitions between shifts.
  • Kept detailed records of shift activities, providing comprehensive reports to upper management for review and analysis.
  • Led a team of employees, assigning tasks as needed to efficiently complete nightly duties while maintaining exceptional service standards.

Education

High School -

Myrtle Point High School
Myrtle Point, OR
01.2009

GED program - undefined

SWOCC
Coos Bay, OR
01.2009

RV Technician Certification

RVTI
Online
02-2023

Skills

  • Experienced in resolving technical device issues
  • Experience with Word, Excel, and Inkscape
  • Type 45 words per minute
  • Ability to multi-task
  • Strong team leadership skills
  • Ability to collaborate with individuals from diverse backgrounds
  • Adaptable with a competitive edge
  • Bilingual - fluent in Spanish
  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Valid Driver's license
  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Mechanical aptitude

Timeline

Service Tech

Porter’s RV
04.2022 - 02.2025

Customer Service Rep II

First Call Resolution
06.2019 - 02.2022

Evening cook

Humboldt Club LLC
01.2018 - 04.2019

Night Time Supervisor

Bay-Shore Chevron
03.2016 - 04.2017

GED program - undefined

SWOCC

High School -

Myrtle Point High School

RV Technician Certification

RVTI

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