LAQUITA BROWN
Yukon
Summary
Dedicated customer service professional with over 2 years of experience in analyzing and resolving customer issues. Proven ability to perform effectively in fast-paced office environments, utilizing telephone and computer systems to deliver exceptional service. Adept at First Call Resolution and highly skilled in troubleshooting customer concerns. Strong proficiency with Windows PC applications and a fast learner of new systems and processes.
Overview
9
9
years of professional experience
Work History
Remote Customer Service/ Tech Support Agent
Cox's Communication
07.2023 - 11.2024
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
Math Teacher
Dove Science Academy
02.2021 - 07.2023
- Assessed student performance through tests and examinations
- Facilitated small group activities to promote problem solving skills
- Conducted reviews of basic mathematics principles for struggling learners
- Created worksheets, quizzes and other materials to support the teaching of math topics
- Organized field trips to enhance classroom instruction in mathematics
- Provided individualized instruction to students with learning difficulties
- Collaborated with other teachers on curriculum development and implementation strategies
Medical Assistant
Centre For Neuro Skills
05.2018 - 02.2021
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Authorize drug refills and provide prescription information to pharmacies
Customer Service
Xerox
12.2015 - 05.2018
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Education
Bachelor of Science (B.S.) - Biology
RUST COLLEGE
05.2022
Skills
- Customer Service: Addressing and resolving customer inquiries, complaints, and issues
- Call Center: Working in high-volume call centers, handling a range of customer concerns
- First Call Resolution (FCR): Proficient in resolving issues on the first call, enhancing customer satisfaction and reducing follow-up calls
- Technical Proficiency: Experienced in using Windows PC applications, including troubleshooting and learning new software programs with ease
- Communication: Excellent verbal and written communication skills, with a customer-centric approach
- Problem-Solving: Strong analytical skills to identify and resolve issues efficiently
Timeline
Remote Customer Service/ Tech Support Agent
Cox's Communication
07.2023 - 11.2024
Math Teacher
Dove Science Academy
02.2021 - 07.2023
Medical Assistant
Centre For Neuro Skills
05.2018 - 02.2021
Customer Service
Xerox
12.2015 - 05.2018
Bachelor of Science (B.S.) - Biology
RUST COLLEGE
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