Camilo Restrepo
Grayslake,Illinois
Summary
Proven leader and effective communicator, adept in data entry and interpersonal communication. At HomeGoods, excelled in relationship building and problem resolution, enhancing customer satisfaction and operational efficiency. Skilled in Google Drive, showcasing flexibility and adaptability. Achieved high accuracy in task management, prioritizing customer relations and team motivation.
Overview
7
7
years of professional experience
Work History
Vapor Maven
Manager/Store Supervisor
06.2024 - 09.2024
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Social Media Manager
Freelancers Union
09.2023 - 06.2024
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Store Associate
Artisan Vapor
12.2020 - 08.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
HomeGoods
07.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cook/cashier
Culvers
04.2017 - 11.2018
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Libertyville Highschool
Libertyville, ILSkills
- Problem Resolution
- Data Entry
- Interpersonal Communication
- Remote Office Availability
- Google Drive
- Flexible and Adaptable
- Relationship Building
- Dependable and Responsible
- Customer Service
- Excellent Communication
- Verbal Communication
- Active Listening
- Critical Thinking
- Organization and Time Management
- Conflict Resolution
- Customer Relations
- Written Communication
Languages
Spanish
Professional Working
Timeline
Vapor Maven
Manager/Store Supervisor
06.2024 - 09.2024
Social Media Manager
Freelancers Union
09.2023 - 06.2024
Store Associate
Artisan Vapor
12.2020 - 08.2022
Sales Associate
HomeGoods
07.2019 - 12.2020
Cook/cashier
Culvers
04.2017 - 11.2018
Libertyville Highschool
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