Camisha Keyes
Hattiesburg,Mississippi
Summary
Dedicated and compassionate professional with experience in customer service and behavioral health support. Proven ability to handle high-volume calls, resolve customer concerns efficiently, and provide emotional support in clinical environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Hattiesburg Health And Rehab
03.2025 - 08.2025
- Facilitated improved quality of life by providing essential support in daily living activities such as bathing, dressing, grooming, and toileting. Enhanced individual comfort and self-sufficiency through dedicated assistance.
- Coordinated patient movement between beds and wheelchairs, ensuring adherence to safety protocols.
- Conducted regular assessments and maintained accurate records of patient condition changes.
- Collected and recorded patient intake and output information, providing essential updates to nursing personnel.
- Engaged in active listening and provided emotional support to individuals in need.
Acute Care Tech
Forrest General Hospital
03.2023 - 01.2024
- Performed lab specimen collection and meticulously recorded patient observations in electronic medical records for enhanced patient care.
- Monitored vital signs and collaborated with nursing and medical staff to enhance patient care quality.
- Implemented protocols to ensure patient safety and enhance comfort prior to medical procedures.
- Coordinated interactions between patients, families, and healthcare professionals to ensure comprehensive care delivery.
Customer Service Representative
Savilinx Call Center
01.2022 - 03.2023
- Responded to inbound calls regarding health insurance enrollment, providing support for billing issues, account changes, and general service inquiries.
- Utilized clear and empathetic communication techniques to address customer concerns and promote satisfaction.
- Managed interaction tracking across multiple systems to identify and troubleshoot issues, ensuring timely solutions.
- Evaluated and improved call performance metrics, consistently meeting or exceeding established targets.
Customer Service Representative
Everise
09.2025 - Current
- Implemented efficient systems to ensure seamless access to claim details for both members and providers.
- Reviewed claim details to assess outcomes and guarantee compliance with benefit coverage standards.
- Evaluated and presented health and dental coverage alternatives to support employee well-being.
- Systematically logged all claim-related communications in internal databases to support efficient claims processing.
Customer Service Representative
Sunpro Solar
02.2019 - 12.2021
- Facilitated support for solar panel installation service inquiries and coordinated maintenance scheduling.
- Instructed customers on product advantages, billing cycles, and energy-saving strategies.
- Administered comprehensive customer record management through CRM software, ensuring data integrity.
- Collaborated with technical teams to guarantee timely completion of service requests.
Behavioral Health Associate
Millcreek of Magee Treatment Center
03.2018 - 02.2019
- Facilitated support for children and adolescents in a residential behavioral health facility.
- Facilitated implementation of treatment plans, monitored patient behavior, and documented progress.
- Facilitated crisis intervention and de-escalation strategies during therapeutic group sessions.
- Facilitated collaboration with nursing and therapy teams to enhance resident safety and emotional well-being.
Education
Nurse Aide -
Pearl River Community College
Hattiesburg, MS02.2025
High School Diploma -
Raleigh High School
Raleigh, MS05.2017
Skills
- Insurance claims
- Organizational skills
- Independent and team-oriented
- Multitasking
- Conflict resolution
Certification
- BLS | American Heart Association
- MANDT (de-escalation and crisis prevention)
Timeline
Customer Service Representative
Everise
09.2025 - Current
Certified Nursing Assistant
Hattiesburg Health And Rehab
03.2025 - 08.2025
Acute Care Tech
Forrest General Hospital
03.2023 - 01.2024
Customer Service Representative
Savilinx Call Center
01.2022 - 03.2023
Customer Service Representative
Sunpro Solar
02.2019 - 12.2021
Behavioral Health Associate
Millcreek of Magee Treatment Center
03.2018 - 02.2019
Nurse Aide -
Pearl River Community College
High School Diploma -
Raleigh High School