Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracy Amos

Vicksburg,MS

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Precision HealthCare Staffing
  • Completing everyday living skills.
  • Vital checks
  • Lifting using assistant machines
  • Charting daily needs
  • Reporting to nurses

Customer Service Representative

Sagility
El Paso, Tx
09.2023 - 11.2024
  • Took on inbound calls for Medicaid/disability benefits.
  • Tracked transactions via computer to better assist customers.
  • Observed and reported any and all fraudulent activities.
  • Cancelled and reissued new visa debit cards.

Receptionist

Bedford Care Nursing Home
Mendenhall, Ms
06.2021 - 07.2023
  • Assist and took orders for the administrator.
  • Filed the proper paperwork within the designated area.
  • Answered inbound along with making outbound calls.
  • Added proper documentation into computer systems.
  • Assisted with front door entrance and checking people in.

Direct Care Professional

Boswell Regional Center
Magee, MS
08.2015 - 01.2021
  • Schedule making and assigning workers to the work station.
  • Administered medication and transportation.
  • File proper documentation on clients and workers.
  • Transport clients to and from designated areas.
  • Worked with clients of all ages and disabilities.

Education

High School Diploma -

Mendenhall High School
Mendenhall, MS
05.2010

Skills

  • Customer service- oriented
  • Customer service
  • Communication
  • Team management
  • Medicaid assistance
  • Disability assistance
  • Filing
  • Charting
  • Microsoft
  • Organization
  • Cna professional
  • Data Entry
  • Phlebotomist
  • Medical Assistant
  • Group management
  • Transportation
  • Insurance claims
  • Multi-tasking
  • Leadership
  • Problem-solving
  • Writing
  • Flexibility
  • Empathy
  • Collaboration
  • Management

Certification

  • Cna License - Kaho Training Facility
  • Phlebotomy - MedDoc Training
  • Certified Medical Assistant - MedDoc Training

Timeline

Customer Service Representative

Sagility
09.2023 - 11.2024

Receptionist

Bedford Care Nursing Home
06.2021 - 07.2023

Direct Care Professional

Boswell Regional Center
08.2015 - 01.2021

Certified Nursing Assistant

Precision HealthCare Staffing

High School Diploma -

Mendenhall High School
Tracy Amos