Camlyn Duvauchelle
Chatsworth,GA
Summary
Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in customer service and retail operations. Proven track record in enhancing customer satisfaction through effective staff training and innovative merchandising strategies. Skilled in cash management and employee development, fostering a collaborative team environment that drives sales growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
CVS Pharmacy
Chatsworth, GA
12.2020 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Associate
Kroger
Dalton, GA
05.2020 - 04.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Store Team Member
Academy Sports and Outdoors
Dalton, GA
12.2014 - 01.2016
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED -
Georgia Northwestern Technical College
Rock Spring05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Retail inventory management
- POS systems
- Recruitment and hiring
- Policies and procedures
- Staff management
- Employee scheduling
- Payroll management
- Loss prevention
- Bank and safe deposits
- Performance reviews
- Employee terminations
Timeline
Store Manager
CVS Pharmacy
12.2020 - 05.2025
Store Associate
Kroger
05.2020 - 04.2021
Store Team Member
Academy Sports and Outdoors
12.2014 - 01.2016
GED -
Georgia Northwestern Technical College