Dedicated hospitality management professional with a strong focus on enhancing guest experiences and delivering exceptional customer service. Proven ability to resolve conflicts, train staff, and maintain operational efficiency in fast-paced environments. Reliable and results-driven, with a commitment to upholding high standards in service delivery.
Work History
Store Manager
10 Years 2 Months
Cricket Wireless | 02.2016 - 04.2026
Guided daily store activities to support peak performance and enhance customer satisfaction.
Supported team training and provided mentorship to strengthen sales skills and product expertise.
Contributed to the design of promotional setups to attract customer attention and expand sales potential.
Assisted in inventory procedures to minimize discrepancies and enhance turnover.
Receptionist
6 Years 8 Months
Plaza Motors | 06.2009 - 02.2016
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Oversaw inventory management for office supplies, ensuring timely replenishment and cost control.
Corporate Receptionist
6 Years 3 Months
Zoltek Corporation | 03.2003 - 06.2009
Supported front desk operations by creating a friendly atmosphere for visitors and clients.
Greeted customers entering the dealership and helped coordinate schedules and appointments for executives.
Organized and maintained filing systems to improve document retrieval and enhance organization.
Assisted in the orientation of new employees by providing materials and addressing questions about company policies.
Education
Associate of Science - Business Management
St Charles Community College | Cottleville, MO | 05-2010