Summary
Overview
Work History
Education
Skills
Timeline
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Cammie McNeil

Atlanta,GA

Summary

Travel enthusiast and safety-conscious security team member with dynamic customer service skills. Poised, personable and dedicated to team driven environment. Known for excellent customer relations and welcoming attitude.

Overview

12
12
years of professional experience

Work History

Lead Security Screener

Unifi Aviation Service
04.2023 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

Guest Experience Leader

Atlanta Hawks
05.2014 - 04.2023
  • Anticipate the needs of the guest; by being proactive and making memories
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Handle guest issue's according to arena guidelines and policies
  • Direct guest to their seating section or any other amenities with in State Farm Arena
  • Based on my experience with the guest provide feedback to management about experience
  • Developed and implemented strategies to uphold safety and security of guests.
  • Orchestrated temporary storage and delivery of luggage items for guests upon request.

Deal Desk Analyst

Infor
03.2020 - 05.2021
  • Manage complex, nonstandard deals with multiple cross-functional partners
  • Advise sales on deal structures, pricing strategies, commercial terms, and approvals
  • Partner with Sales to ensure opportunities are properly created and tracked for reporting
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

Bachelor of Science - Alabama

A&M University

Skills

  • Systems Analysis
  • Flight Crew Coordination
  • Federal and State Regulation Compliance
  • Medical Emergency Response
  • Security Action Plans
  • Customer Service and Assistance
  • Adaptable and Flexible
  • Customer Relations Skills
  • Crew and Passenger Safety

Timeline

Lead Security Screener

Unifi Aviation Service
04.2023 - Current

Deal Desk Analyst

Infor
03.2020 - 05.2021

Guest Experience Leader

Atlanta Hawks
05.2014 - 04.2023

Bachelor of Science - Alabama

A&M University

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Cammie McNeil