Alumni Program Coordinator
Michigan State University College of Osteopathic M
Camp Kimberly
Owosso,MI
Summary
Driven Alumni Program Coordinator and Medical Receptionist at Michigan State University, adept in program management and offering exceptional customer service. Excelled in optimizing scheduling processes and enhancing patient satisfaction, demonstrating a proactive mindset and critical thinking. Skilled in fostering team collaboration and streamlining operations to improve service delivery.
Overview
Work History
Medical Receptionist
Michigan State University Child Health Care Clinic
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Education
HS -
Owosso High School
Owosso, MI06.1976
Skills
- Program management
- Office administration
- Proactive mindset
- Program optimization
- Generating schedules
- Scheduling proficiency
- Referral coordination
- Standard operating procedures
- Attention to detail
- Problem-solving
- Customer service experience
- Critical thinking
- Decision-making
- Active listening
- Dependability and cooperation
- Multitasking
- Program scheduling
- Teamwork
Timeline
Alumni Program Coordinator
Michigan State University College of Osteopathic M
Medical Receptionist
Michigan State University Child Health Care Clinic
HS -
Owosso High School
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