Camren Sherlock
Fayetteville,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solar Energy Consultant
PTM Solar
Syracuse, New York
12.2023 - 03.2024
- Prepared and delivered polished and professional customer presentations.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Maintained schedules of appointments with prospective and established customers.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Attended product training, workshops and conferences to maintain current understanding of industry trends and advancements.
Ecommerce Business Owner
Depop
Fayetteville , New York
04.2022 - 03.2024
- Managed shipping logistics for international orders.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Generated reports on sales performance, customer feedback and inventory status.
- Oversaw financial management, including budgeting, forecasting, and cash flow analysis.
- Developed strategic business plans to enhance operational efficiency and customer satisfaction.
Customer Service Representative
National Grid
Syracuse, NY
04.2025 - 02.2026
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized advanced dispatch software to track incidents and maintain accurate records of communications.
- Improved response times by prioritizing and efficiently managing emergency calls.
Sales Associate
Urban Outfitters, Inc.
Syracuse, New York
03.2023 - 05.2025
- Received and displayed product shipments on store retail shelves upon delivery.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Life Insurance Agent
NILICO
Syracuse, New York
03.2024 - 09.2024
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
- Advised clients on the tax implications of their investments and purchases.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Completed detailed applications and ensured accuracy of client information.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Communicated with clients to understand needs and identify best policies for each case.
Busser/Server
Cheesecake Factory Inc
Syracuse, New York
10.2022 - 12.2023
- Expedited food to tables to assist servers during busy periods.
- Provided assistance to other bussers or waitstaff when needed.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Dietary Aide
Elderwood Nursing Facility
Liverpool, New York
11.2021 - 06.2022
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Provided nutritional advice to residents and patients regarding their diet plans.
Education
High School Diploma -
Cicero North Syracuse High School
Cicero, New York06-2022
Electrical Meter Service
Syracuse Educational Opportunity Center
Syracuse, NY04-2025
Skills
- Upselling
- Promotional support
- Listening skills
- Goal oriented
- Sales development
- Excellent people skills
- Strategic planning
- Call management
- Critical thinking
- Customer service
- Relationship building
- Computer proficiency
Certification
- Life Insurance License
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
National Grid
04.2025 - 02.2026
Life Insurance Agent
NILICO
03.2024 - 09.2024
Solar Energy Consultant
PTM Solar
12.2023 - 03.2024
Sales Associate
Urban Outfitters, Inc.
03.2023 - 05.2025
Busser/Server
Cheesecake Factory Inc
10.2022 - 12.2023
Ecommerce Business Owner
Depop
04.2022 - 03.2024
Dietary Aide
Elderwood Nursing Facility
11.2021 - 06.2022
High School Diploma -
Cicero North Syracuse High School
Electrical Meter Service
Syracuse Educational Opportunity Center