Camren Hurd
Olathe,KS
Summary
Results-driven Service Desk Engineer and military veteran with MSP experience resolving complex technical issues across Microsoft 365, Windows, VMware, Entra ID and Active Directory environments. Skilled in Tier 1/2 support, identity and access management, incident response, and delivering exceptional customer service across diverse client organizations. Proven leadership with experience mentoring teams while serving in the United States Marine Corps and Billeted as Watch Chief in a Network Operations Center, demonstrating strong decision making under pressure, operational planning and execution, and training colleges and teams to maintain performance and exceptional client experience.
Overview
9
9
years of professional experience
Work History
Service Desk Engineer
Complete Technology Services
Kansas City, Missouri
07.2025 - Current
- Investigate account compromises and suspicious workstation activity as part of escalated support
- Deliver exceptional tier 1/2 support in a fast-paced MSP environment remotely and as the primary on-site service desk engineer
- Administer and troubleshoot Microsoft 365 tenant services, including identity and access management through Microsoft Entra ID and endpoint and device management through Microsoft Intune
- Support and maintain on-premises and hybrid environments, including user/group management,
GPOs, Active Directory, DHCP, DNS and server troubleshooting - Troubleshoot network issues and hardware, configure and plan networking equipment deployment such as switches, firewalls and access points
- Support, manage and troubleshoot a vast number of Windows and Apple devices along with peripherals, printers and Yealink conference room devices
- Provide support for an immense number of applications including best effort for non-managed applications per SLAs
- Provide project support for onboarding new clients and migration to Entra ID, SharePoint, and Exchange
Maintenance Technician
Brookdale Senior Living
Overland Park, Kansas
09.2024 - 07.2025
- Maintain scheduled and unscheduled maintenance on, but not limited to: H.V.A.C., elevator, fire
and sprinkler equipment, generator, landscape, kitchen equipment, and emergency pull cord
equipment - Perform general maintenance projects as scheduled or assigned, including installations and repairs
involving plumbing and electrical equipment, carpentry work, painting, and equipment repair - Responded appropriately to management and/or community emergencies by assisting as needed
- Respond to maintenance requests by residents for items needing repair in their rooms, including
repairing plumbing, electrical, heating and replacing light bulbs
Data Systems Administrator
United State Marine Corps
Camp Pendleton, CA
04.2021 - 08.2024
- Implemented most current Cisco Call Manager updates
- Constant development and maintenance of data systems and databases
- Develop and implement data management policies and procedures that ensure data and endpoint accuracy, security, and privacy
- Develop and implement backup and recovery plans
- Collaborate with other colleges and junior Marines to ensure that all systems are integrated seamlessly and functioning optimally
- Deploy new application and operating system updates through Microsoft Configuration Manager
- Create and configure servers with Microsoft Windows Server 2012-Present
- Configure and manage user accounts, privileges, Domain Name System, Group Policy Objects, Domain Controllers, Dynamic Host Configuration Protocol through Server Manager and Active Directory
- Manage and configure servers on vSphere and ESXi
- Assist in rolling out new DISA STIGs passed down by the Department of Defense
- Ensure compliance with all data privacy regulations and standards with confidence and ease
- Develop and maintain documentation for data systems, policies, and procedures
Tire / Auto Mechanic Technician
City of Olathe
Olathe, KS
10.2018 - 10.2019
- Conducted regular maintenance checks on vehicles and identified any potential issues
- Repaired damaged or worn-out parts of vehicles
- Conducted diagnostic tests to identify any underlying problems with vehicles
- Collaborated with other mechanics and technicians to troubleshoot complex issues and find solutions
Part Specialist Shift Lead
O'Reilly Auto Parts
Olathe, KS
10.2017 - 10.2018
- Sourced, ordered and managed inventory
- Communicated effectively with customer and vendors
- Trained new staff on products
- Oversaw day to day operations
- Ensure all staff are annual training compliant
Education
Progressing Towards Degree - Information Technology
Southern New Hampshire
Online08-2024
Skills
- System Administration
- VMware Configuration and Troubleshooting
- DNS/DHCP
- Software and Hardware Troubleshooting
- Management and Troubleshooting Tools
- On-premises and Hybrid Support
- Active Directory and Entra ID
- Microsoft 365 administration
- Microsoft Intune and Group Policy Object management
- Technical documentation
- Remote support
- Client engagement
- Network troubleshooting
- Endpoint Security
- Intern/Employee trainer and mentor
- Application support
- Incident Resolution
Timeline
Service Desk Engineer
Complete Technology Services
07.2025 - Current
Maintenance Technician
Brookdale Senior Living
09.2024 - 07.2025
Data Systems Administrator
United State Marine Corps
04.2021 - 08.2024
Tire / Auto Mechanic Technician
City of Olathe
10.2018 - 10.2019
Part Specialist Shift Lead
O'Reilly Auto Parts
10.2017 - 10.2018
Progressing Towards Degree - Information Technology
Southern New Hampshire