Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cam’Ron Brown

Jonesboro,GA

Summary

Dynamic Help Desk Support Technician with a proven track record at Galactic Advisors, enhancing end-user satisfaction through effective remote support and ticket management. Skilled in software installation and network connectivity, I've significantly contributed to the team by staying ahead of industry trends and collaborating globally to reduce repeat issues. My approach combines technical proficiency with exceptional service, ensuring high-quality support solutions.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Help Desk Support Technician

Galactic Advisors
06.2024 - 12.2024
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in help desk support.
  • Delivered help desk support for regional and global users and worked with global service desk team to address repeat issues.
  • Increased end-user satisfaction by establishing responsive help desk support services for hardware and software issues.
  • Supported end-users through timely resolution of helpdesk tickets, enhancing overall user satisfaction.

Education

Bachelors Of Engineering - Computer Engineering

Georgia Southern University
Statesboro, GA

Skills

  • Remote support
  • Ticket management
  • Software installation
  • Network connectivity

Certification

Comptia A+

Timeline

Help Desk Support Technician

Galactic Advisors
06.2024 - 12.2024

Bachelors Of Engineering - Computer Engineering

Georgia Southern University

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Cam’Ron Brown