Camron Jackson
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
GO WEST IT
08.2023 - Current
- Enhanced system performance by identifying and resolving technical issues promptly.
- Helped streamline repair processes and update procedures for support action consistency.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Assisted with updating technical support best practices for use by team.
- Learned and adapted quickly to new technology and software applications.
Lead Field Tech
Cobblestone Auto Spa
05.2022 - 06.2023
- Developed expertise in software installation, configuration, and maintenance of network systems
- Leveraged excellent organizational skills to manage multiple tasks simultaneously
- Provided training and mentoring to junior staff on best practices for technical support services
- Led team of technicians onsite for successful completion of projects within deadline
- Demonstrated ability to troubleshoot and repair complex technical issues in the field
- Successfully implemented new technologies into existing infrastructure while minimizing disruption to ongoing operations
- Developed comprehensive reports outlining progress made on projects throughout duration.
Tier 2 Technical Support Specialist
Visage Solutions
04.2021 - 04.2022
- Provided primary customer support to internal and external customers
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Maintained servers and systems to keep networks fully operational during peak periods
- Patched software and installed new versions to eliminate security problems and protect data
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
Cyber Systems Operator
UNITED STATES AIR FORCE
12.2011 - 12.2019
- Served in multiple different commands all over the world, experience working with small and large teams, domestic and foreign
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Tracked computer equipment, peripherals and network servers
Education
Distinguished Graduate (Top 10%) -
Air Force Leadership School
01.2018
Distinguished Graduate (Top 10%) -
Air Force Technical School
01.2012
Skills
- Account management
- Microsoft Outlook
- Remote IT Implementation
- Desktop Component Repair
- System Provisioning
- Tracking and Documentation
Certification
- Comptia A+
- Comptia Security+
- Comptia Network+
- AZ-900
Timeline
IT Technical Support Specialist
GO WEST IT
08.2023 - Current
Lead Field Tech
Cobblestone Auto Spa
05.2022 - 06.2023
Tier 2 Technical Support Specialist
Visage Solutions
04.2021 - 04.2022
Cyber Systems Operator
UNITED STATES AIR FORCE
12.2011 - 12.2019
Distinguished Graduate (Top 10%) -
Air Force Leadership School
Distinguished Graduate (Top 10%) -
Air Force Technical School
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