Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAVID HERNANDEZ

Brockton,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable IT Technical Support Specialist with two years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Element Care
Lynn, MA
03.2022 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and LAN Networks
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Managed high levels of call flow and responded to IT technical support needs
  • Translated complex technical issues into digestible language for non-technical users
  • Used ticketing systems to manage and process support actions and requests
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Configured hardware and granted system permissions to new employees
  • Explained security measures in simple terminology to help users understand malware and phishing threats
  • Tested new software and hardware prior to deployment
  • Patched software and installed new versions to eliminate security problems and protect data
  • Researched and identified solutions to technical problems
  • Installed, configured, and maintained computer systems and network connections
  • Responded to customer inquiries and provided technical assistance over the phone and in person
  • Configured hardware, devices, and software to set up workstations for employees
  • Offered assistance in implementing and developing training programs
  • Diagnosed and troubleshot hardware, software, and network issues
  • Installed and configured operating systems and applications
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Lab Assistant

Siemens Healthineers
Walpole, MA
01.2020 - 02.2022
  • Assisted with ordering supplies and equipment, calibrating instruments, and preventive maintenance
  • Assisted with support duties such as filling products, labeling products, testing samples, and taking inventory
  • Created and updated the record of all supplies and equipment to monitor inventory
  • Maintained the lab by calibrating equipment and cleaning surfaces and items used
  • Properly calibrated and adjusted malfunctioning equipment to achieve precise test results
  • Managed specimen sample handling, receiving, storage, and inventory
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests, and maintained an organized expense log.

Lab Technician

Trident Care
Brockton, MA
01.2019 - 01.2020
  • Tracked collected specimens by initialing, dating, and noting times of collection
  • Maintained documentation on tests performed in the lab
  • Processed patient specimens according to priority and documented results
  • Prepared samples for shipping and disposed of bodily fluids in proper containers
  • Oversaw items in inventory and reordered before supplies diminished
  • Performed testing and quality control using approved laboratory procedures and instrumentation
  • Collaborated with other departments to establish cohesive laboratory operations
  • Inspected laboratory equipment to maintain good working condition for optimal results
  • Maintained a safe, tidy, and organized laboratory environment for accurate test results
  • Prepared samples for analysis by performing complex sample preparation tasks.

Education

High School Diploma -

Norton High School
Norton, MA
06.2018

Skills

  • Software Installation
  • Application Support
  • User Support
  • Data Recovery
  • Technical Support
  • Customer Service
  • Technical Troubleshooting
  • Microsoft Outlook
  • Product Troubleshooting
  • LAN/WAN
  • MS Office Proficiency
  • Account Management
  • Complaint Resolution
  • Issue Troubleshooting
  • Application Installations
  • Account Updating
  • Appointment Scheduling
  • Hardware and Peripherals

Certification

COMPTIA+, The Computing Technology Industry Association, 2023

Timeline

IT Technical Support Specialist

Element Care
03.2022 - Current

Lab Assistant

Siemens Healthineers
01.2020 - 02.2022

Lab Technician

Trident Care
01.2019 - 01.2020

High School Diploma -

Norton High School

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DAVID HERNANDEZ