Peter Nawotny
Littleton ,MA
Summary
Proven IT Technical Support Specialist with a track record of streamlining processes for increased efficiency at Fall Hill Productions LLC and AliMed INC. Expert in hardware installation and renowned for exceptional interpersonal skills, I significantly improved system uptime and user productivity. Skilled in Active Directory Management and adept at fostering user confidence through effective training and support. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Fall Hill Productions LLC
01.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Conducted regular reviews of existing infrastructure components seeking opportunities for improvements or consolidation where appropriate.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Used ticketing systems to manage and process support actions and requests.
IT Helpdesk Specialist
AliMed
03.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Respond to and resolve IT support tickets submitted by end-users
- Install, configure, and troubleshoot hardware and software for end-users
- Provide technical support for desktops, laptops, printers, and mobile devices
- Manage user accounts and permissions in Active Directory and Azure Active Directory
- Collaboration with other IT teams to resolve complex technical issues
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Reviewed care history documentation to research information.
- Examined supporting documentation and reconciled with main application information.
- Streamlined clinical documentation processes through effective implementation of EHR systems.
Education
No Degree - General Studies
Mount Wachusett Community College
Gardner, MA09.2007
High School Diploma -
Fitchburg High School
Fitchburg, MA06.2007
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Ticketing System Experience
- Database Administration
- Mobile Device Management
- Asset Management
- End-User Training
- Printer Support
- Active Directory Management
- Virtualization Technologies
- Server maintenance
- Incident Management
- Wireless Networking
- Software Deployment
- System Configuration
- Application support
- Software Installation
- Technical Support
- Data Backup Management
- Patch management
- Issue Troubleshooting
- Remote Support
- Microsoft Office Specialist (MOS) Expert
- Account updating
- Performance Testing
- Windows 10
- Ticket management
- Microsoft Outlook
- User Support
- Hardware diagnostics
- Data Recovery
- Software Upgrades
- A Certification
- Interpersonal Skills
- Microsoft Windows and Office
Certification
- A+ Certification Training - 2021
- Network + Training- Current
Timeline
IT Technical Support Specialist
Fall Hill Productions LLC
01.2023 - Current
IT Helpdesk Specialist
AliMed
03.2021 - Current
No Degree - General Studies
Mount Wachusett Community College
High School Diploma -
Fitchburg High School
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