Camron Madsen
Meridian,ID
Summary
Dedicated Aviation Operations Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under logistical pressure, adapting to new situations/challenges to best enhance the organizational brand and positive customer experience.
Overview
27
27
years of professional experience
Work History
Command Center Operations Manager
Dassault Falcon Jet Corp
Boise, Idaho
07.2012 - Current
- Manage on average over 800 annual AOG's globally, arrange dispatch of go teams internally and externally, arrange alternate lift, parts dispatching Falcon Response aircraft, perform troubleshooting.
- Manage remote DFJ Boise, ID facility coordinating lease extensions, airport badging (signatory), office IT infrastructure, and other services.
- Led hiring, interviews, onboarding and training of new hires to fulfill business requirements.
- Supervise operations staff and kept employees compliant with company policies and ISO procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly over the phone and via email.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed budget for travel, training and office.
- Coordinated and scheduled technical training for technical reps
- Performed annual performance evaluations
Maintenance Crew Lead
Western Aircraft
Boise, Idaho
09.2001 - 07.2012
- Led Dassault aircraft maintenance projects through C inspections.
- Direct customer interaction quoting projects, customer approvals, pricing and availability of parts.
- Performed road trips and performed go team duties when needed.
- Worked with quality assurance to complete log entries and CAMP records.
- Supervised Level 1, 2, and 3 technicians.
- Collaborated with other departments to coordinate maintenance efforts, minimizing disruptions to daily operations
- Maintained thorough records of work orders, maintenance activities, and equipment histories for accurate reporting purposes
- Lead the team in adhering to safety standards, resulting in a decrease in workplace accidents and injuries
- Streamlined workflow, delegating tasks to team members based on their strengths and abilities
F15E Crew Chief
United States Air Force, USAF
Mountain Home, Idaho
09.1997 - 09.2001
- Launching and recovery of military aircraft.
- Maintained maintenance records.
- Deployed and maintained 21 aircraft domestically and overseas.
- Performed phase inspections.
- Performed engine runs, engine run qualified.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly
Education
CAE / Flight Safety
American Management Association
Airframe And Powerplant License
United States Air Force
02.1997
High School Diploma -
Saugus High School
Saugus, California06.1997
Skills
- AOG Logistical Problem-Solving
- Team Leadership
- Operations Management
- Decision-Making
- Problem-Solving
- MS Office
Timeline
Command Center Operations Manager
Dassault Falcon Jet Corp
07.2012 - Current
Maintenance Crew Lead
Western Aircraft
09.2001 - 07.2012
F15E Crew Chief
United States Air Force, USAF
09.1997 - 09.2001
CAE / Flight Safety
American Management Association
Airframe And Powerplant License
United States Air Force
High School Diploma -
Saugus High School