Camron Madsen
Meridian,ID
Summary
Dedicated Aviation Operations Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under logistical pressure, adapting to new situations/challenges to best enhance the organizational brand and positive customer experience.
Overview
27
27
years of professional experience
Work History
Command Center Operations Manager
Dassault Falcon Jet Corp
2012.07 - Current
- Manage on average over 800 annual AOG's globally, arrange dispatch of go teams internally and externally, arrange alternate lift, parts dispatching Falcon Response aircraft, perform troubleshooting.
- Manage remote DFJ Boise, ID facility coordinating lease extensions, airport badging (signatory), office IT infrastructure, and other services.
- Led hiring, interviews, onboarding and training of new hires to fulfill business requirements.
- Supervise operations staff and kept employees compliant with company policies and ISO procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly over the phone and via email.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Managed budget for travel, training and office.
- Coordinated and scheduled technical training for technical reps
- Performed annual performance evaluations
Maintenance Crew Lead
Western Aircraft
2001.09 - 2012.07
- Led Dassault aircraft maintenance projects through C inspections.
- Direct customer interaction quoting projects, customer approvals, pricing and availability of parts.
- Performed road trips and performed go team duties when needed.
- Worked with quality assurance to complete log entries and CAMP records.
- Supervised Level 1, 2, and 3 technicians.
- Collaborated with other departments to coordinate maintenance efforts, minimizing disruptions to daily operations
- Maintained thorough records of work orders, maintenance activities, and equipment histories for accurate reporting purposes
- Lead the team in adhering to safety standards, resulting in a decrease in workplace accidents and injuries
- Streamlined workflow, delegating tasks to team members based on their strengths and abilities
F15E Crew Chief
United States Air Force, USAF
1997.09 - 2001.09
- Launching and recovery of military aircraft.
- Maintained maintenance records.
- Deployed and maintained 21 aircraft domestically and overseas.
- Performed phase inspections.
- Performed engine runs, engine run qualified.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly
Education
CAE / Flight Safety
American Management Association
Airframe And Powerplant License
United States Air Force
02.1997
High School Diploma -
Saugus High School
Saugus, California06.1997
Skills
- AOG Logistical Problem-Solving
- Team Leadership
- Operations Management
- Decision-Making
- Problem-Solving
- MS Office
Timeline
Command Center Operations Manager
Dassault Falcon Jet Corp
2012.07 - Current
Maintenance Crew Lead
Western Aircraft
2001.09 - 2012.07
F15E Crew Chief
United States Air Force, USAF
1997.09 - 2001.09
CAE / Flight Safety
American Management Association
Airframe And Powerplant License
United States Air Force
High School Diploma -
Saugus High School
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