Camron Ray
Dobbs Equipment
Inverness,FLORIDA
11
years of professional experience
Results-driven with extensive experience in enhancing service order flow and supervising daily operations. Known for cultivating strong client relationships and effectively managing high-pressure situations to resolve complex issues promptly.
Work History
Service Supervisor
3 Years 4 Months- Supervised daily operations to ensure high-quality service delivery and customer satisfaction.
- Coordinated scheduling of service technicians to optimize resource allocation and response times.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
- Trained and mentored team members on equipment maintenance and safety protocols.
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Collaborated with technicians to document service requests and repair orders.
- Provided customers with detailed explanations of services performed and recommended maintenance.
General Manager
6 Years 9 Months- Oversaw budgeting processes, ensuring financial accountability in all operations.
- Managed vendor relationships, negotiating contracts to optimize service delivery.
- Led operational strategies to enhance track efficiency and event management.
- Developed and implemented safety protocols for staff and patrons at events.
- Coordinated event logistics, streamlining setup and breakdown activities for race days.
- Analyzed performance data to identify areas for operational enhancement and growth.
- Cultivated community partnerships, enhancing local engagement and brand visibility through outreach initiatives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Route Supervisor
1 Year- Developed optimized routing plans to enhance service delivery and reduce operational costs.
- Trained and mentored staff on best practices for route management and safety compliance.
- Supervised daily operations to ensure efficient waste collection and disposal processes.
- Monitored performance metrics to identify areas for improvement in team efficiency.
Education
High School Diploma
Skills
Customer complaint management
Service order management
Team task management
Operational oversight
Management experience
Microsoft Excel
Issue resolution
Customer service
Timeline
Service Supervisor
Dobbs Equipment
04.2023 - CurrentRead More
General Manager
Citrus County Speedway & Track LLC
06.2016 - 03.2023Read More
Route Supervisor
F.D.S. Disposal
06.2015 - 06.2016Read More
Inverness Christian Academy
High School Diploma
Read More