David Bajana
Cape Coral,FL
Summary
Service Supervisor with extensive experience at Parker Mechanical, adept at complaint handling and task delegation. Proven track record in enhancing HVAC efficiency and performance through effective troubleshooting and preventative maintenance. Skilled in using Prizm software and fostering collaboration with engineering teams to resolve complex issues swiftly.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Parker Mechanical
06.2022 - 11.2025
- In charge of hvac commercial and residential service duties,
- Cordinated schedueling on contracted maintenances.
- Handled service Titan dispatch trouble shootind calls
- Worked on Startup and Post start up of AAon,VRF,Daiken Rebel and various equipment.
- Mediate and discused plans on effeciency and performance concerns to building or home applications discrepencies.
- Validate and Tuneup set point parameters to drives,
- Proficient with the use of Prizm softaware to meet dynamic needs for Aaon DOAS equipment
Senior Service Technician
Mabry Brothers LLC
11.2015 - 06.2022
- Responded to high volume service calls.
- Conducted thorough equipment inspections, ensuring compliance with safety standards.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice
New York (City), NYHigh School Diploma -
George Washington High School
New York, NY06-1989
Skills
- Complaint handling
- Service order flow
- Task delegation
- Progress monitoring
- Management experience
- Sales support
- Supervisory role experience
- Critical thinking
- Multitasking and organization
- Paperwork processing
- Customer relationship management (CRM)
- Documentation
- Complaint resolution
- Warranty service
- Product promotion
- Quality assurance controls
- Live chat support
- Warehousing functions
- Brand representation
- Conflict mediation
- Customer relations
- Service standard compliance
- Call management
- Report creation
- Call center experience
- Problem-solving
- Customer service
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Adaptability and flexibility
- Time management
- Shipping and receiving
- Decision-making
- Problem resolution
- Money handling
- Relationship building
- Task prioritization
- Product knowledge
- Technical troubleshooting
- Team development
- Conflict resolution
- Quality control
- Follow-up skills
- Professional telephone demeanor
- Project management
- Prioritization
- Building rapport
- Cultural awareness
- Store maintenance
- Order processing
Accomplishments
3 year apprentiship graduate from lebo Tech Vocational School
AAon Certification from Long View Texas school
Daikin VRF installation certificate from Tampa Fl
Nate Certification
Type 1 and 2 EPA certification
Evergreen ECM training certificate
United States Marine Corps
Served from November 91-November 95 In the United States Marine Corps. Achieved sea service deployment metal and good conduct metal, with the 26 marine expeditionary force in at Camp Lejune North Carolina. Ohnorable discharge,
Languages
Spanish
Native or Bilingual
Timeline
Service Supervisor
Parker Mechanical
06.2022 - 11.2025
Senior Service Technician
Mabry Brothers LLC
11.2015 - 06.2022
No Degree - Criminal Justice
John Jay College of Criminal Justice
High School Diploma -
George Washington High School