Mary Hite
San Antonio
Summary
Organized and efficient professional with a strong background in service supervision. Known for being detail oriented, I work hard to achieve my goals, and care about the successes of my team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Supervisor
Flix Brewhouse
San Antonio, TX
08.2024 - Current
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Executed opening and closing procedures with precision and attention to detail.
- Well versed in company communications, and business operations.
- Investigated and resolved guest issues promptly, ensuring satisfaction and encouraging repeat visits.
- Monitored staff adherence to health and safety standards.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Scheduled staff shifts on a weekly basis, optimizing labor costs while maintaining service levels.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
Bartender Trainer
Flix Brewhouse
San Antonio, TX
02.2023 - 08.2024
- Trained new bartenders on beverage preparation techniques and customer service best practices.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Maintained high levels of cleanliness throughout the bar area.
- Contributed to the development of bartender training tools, ensuring comprehensive materials were available for onboarding new hires.
- Improved team morale and reduced turnover by creating supportive training environment and recognizing achievements.
- Maintained consistent communication with team members through company based social media.
Bartender
Two Bar Bowl
Cheyenne, WY
11.2021 - 02.2023
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Cheyenne High School
Cheyenne, WY06.2015
Skills
- Complaint handling
- Task delegation
- Service order flow
- Emotional intelligence
- Progress monitoring
- Policy enforcement
- Schedule building
- Supervisory role experience
- Multitasking and organization
- Critical thinking
- POS systems expert
- Complaint resolution
Certification
TABC
Texas Food Handler Certified
Cicerone Certified Beer Server
Timeline
Service Supervisor
Flix Brewhouse
08.2024 - Current
Bartender Trainer
Flix Brewhouse
02.2023 - 08.2024
Bartender
Two Bar Bowl
11.2021 - 02.2023
High School Diploma -
Cheyenne High School