Camron Roberts
Antioch,TN
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, particularly at Calendar’s Eats & Lounge. Skilled in transactions and cash handling, coupled with exceptional customer service abilities. Excelled in team leadership and problem-solving, significantly improving guest experience and operational efficiency. Demonstrates strong communication and organizational skills, ensuring high-energy performance in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottle Service Waitress
Calendar’s Eats & Lounge
08.2023 - Current
- Increased repeat clientele by building rapport with customers and remembering their preferences.
- Ensured a memorable guest experience by providing personalized service and making drink recommendations.
- Handled cash transactions accurately, balancing nightly sales reports and ensuring secure storage of funds.
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Processed orders and facilitated customer payments using POS system.
Bottle Service Waitress
Vibes Bar & Lounge
01.2023 - 08.2023
- Processed orders and facilitated customer payments using POS system.
- Enhanced customer satisfaction by attentively taking orders and promptly serving drinks.
- Resolved customer concerns professionally while maintaining composure under pressure to retain client loyalty.
- Navigated high-stress situations calmly during peak hours, ensuring that all guests received prompt attention regardless of crowd size.
Server
Twin Peaks
09.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Store Manager
Charlotte Russe
02.2021 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Receptionist
Meadowview Rehabilitation And Nursing Center
01.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bluestone High School
Skipwith, VA05.2019
Skills
- Strong Communication Skills
- Exceptional customer service
- Team Collaboration
- Customer interaction
- VIP guest relations
- Time Management
- Reliable and Responsible
- Problem-solving abilities
- Organizational Skills
- Team Leadership
- High Energy and Stamina
- Transactions and Cash Handling
- Hospitality service expertise
Certification
ABC License
Timeline
Bottle Service Waitress
Calendar’s Eats & Lounge
08.2023 - Current
Bottle Service Waitress
Vibes Bar & Lounge
01.2023 - 08.2023
Server
Twin Peaks
09.2021 - 01.2023
Assistant Store Manager
Charlotte Russe
02.2021 - 09.2021
Receptionist
Meadowview Rehabilitation And Nursing Center
01.2019 - 12.2020
Bluestone High School
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