Grace Gaye
Level Lounge
Wilmington ,DE
2027
years of professional experience
Dynamic bottle service waitress with exceptional customer service skills, honed at Level Lounge. Proven ability to enhance guest experiences through effective communication and meticulous attention to detail. Expertise in alcohol service and VIP guest relations, ensuring satisfaction and repeat business in high-pressure environments. Committed to delivering outstanding service and fostering team collaboration.
Work History
Bottle Service Waitress
1 Year- Greeted guests promptly and presented bottle service options with clear menu knowledge.
- Verified identification and monitored age compliance before serving alcoholic beverages.
- Coordinated drink orders with bartenders to ensure accurate, timely table service.
- Prepared tables with mixers, ice, glassware, and garnishes for guest arrivals.
- Maintained attentive floor service while addressing guest requests and special accommodations.
Server
1 Year 3 Months- Greeted guests promptly and presented menus, specials, and daily recommendations.
- Took accurate food and beverage orders and relayed requests to kitchen staff.
- Delivered meals and drinks efficiently while verifying order details and presentation.
- Anticipated guest needs and resolved service concerns with professionalism and speed.
- Maintained clean, organized dining areas, stations, and service equipment.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bottle Service Waitress
2 Years 5 Months- Greeted guests promptly and presented bottle service options with clear menu knowledge.
- Verified identification and monitored age compliance before serving alcoholic beverages.
- Coordinated drink orders with bartenders to ensure accurate, timely table service.
- Prepared tables with mixers, ice, glassware, and garnishes for guest arrivals.
- Maintained attentive floor service while addressing guest requests and special accommodations.
Restaurant Server
- Supported team service during busy shifts by anticipating guest needs and refilling items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Restaurant Server
4 Years 7 Months- Greeted guests promptly and guided them through menu selections.
- Took accurate food and beverage orders using point-of-sale system.
- Delivered dishes and drinks efficiently while maintaining attentive table service.
- Coordinated with kitchen staff to ensure timely order preparation and delivery.
- Checked guest satisfaction and resolved service issues professionally.
- Processed payments, split checks, and handled cash and card transactions accurately.
- Maintained clean, organized dining areas and reset tables for incoming guests.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma
Skills
Strong communication skills
Cleanliness
Exceptional customer service
Team collaboration
Guest service
Customer interaction
Alcohol service
Bottle sales
VIP guest relations
Outstanding customer service
Catering experience
Timeline
Bottle Service Waitress
Level Lounge
10.2025 - 10.2026Read More
Server
Belu Martini
06.2025 - 09.2026Read More
Bottle Service Waitress
Mingles Bar And Grill
03.2023 - 08.2025Read More
Restaurant Server
Mei Mei
03.2022 - 2024Read More
Manchester Memorial High School
High School Diploma
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Restaurant Server
Buffalo Wild Wings
2024 - 2025Read More