Summary
Work History
Education
Skills
Accomplishments
Work Based Learning Events
Timeline
Generic

Cam'Ron Thomas

Syracuse,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Quality Supervisor

Amazon
  • Worked on maintaining excellent quality, Coached associates on errors and ensured they are learning the proper work etiquette and hitting daily quotas for better company production

Manager

Amazon
  • Collaborated closely with managers to supervise and coordinate daily operations, ensuring alignment with organizational goals and standards.

Customer Service Representative

National Grid
  • Proactively identified opportunities to improve processes and enhance the overall customer experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Trainer

Amazon
  • Delivered engaging training sessions, utilizing variety of instructional techniques to accommodate diverse learning styles for week one associates and managers before i got promoted to management

Customer Service Cashier

Kinney Drugs
  • Met customer service goals and exceeded customer expectations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

'

Skills

    • Leadership/ Management
    • Teamwork
    • Communication
      • Customer Service
      • Training
      • Listening

Accomplishments

  • Innovation Week-Spring 2018-My role in Innovation week was to help provide ideas to multiple engineering companies to help the Community/Environment.
  • National Grid Summer Program Award
  • Achieved second place in innovation week

Work Based Learning Events

  • Designed a solution for a water/flooding problem and was a part of DARCO P-Tech and Syracuse University- We created models and presentations to go with our thoughts on how we could improve Darco Manufacturing flooding problem.
  • Summer Soldering Course- Attended Suny Broome Community College to learn proper soldering techniques

Timeline

Quality Supervisor

Amazon

Manager

Amazon

Customer Service Representative

National Grid

Trainer

Amazon

Customer Service Cashier

Kinney Drugs

'

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Cam'Ron Thomas