Camron Wheatley
Discount Tire
AZ,AZ
8
years of professional experience
Innovative leader with a strong background in customer relations and problem-solving. Skilled in analyzing performance metrics to identify opportunities for improvement and enhance service delivery, driving repeat business and employee engagement.
Work History
Assistant Manager
8 Years 4 Months- Led daily operations, ensuring high standards of customer service and operational efficiency.
- Implemented quality control measures to enhance service delivery and customer satisfaction.
- Trained and mentored staff on tire installation techniques and safety protocols.
- Developed inventory management processes to optimize stock levels and minimize waste.
- Analyzed performance metrics to identify improvement areas and drive team productivity.
- Fostered a collaborative team environment, promoting open communication and continuous improvement initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Led weekly team meetings to discuss goals and review performance, fostering a culture of continuous improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma
Skills
Retail operations
Financial oversight
Customer relations
Sales strategies
Sales growth
Staff training and development
Staff management
Employee training
Employee oversight
Task assignment
Conflict resolution
Decision-making
Problem-solving
Workload management
Task delegation
Goal setting
Sales tactics
Hiring and training
Revenue optimization
Onboarding programs
Reporting and documenting
Money handling
Talent development
Safety protocol adherence
Employee supervision
Performance reporting
Customer rapport
Staff training
Accomplishments
- Alignment certified and ran the Alignment rack when first installed at Discount tire.
- In charge of the Alignment training when getting new technicians certified.
- Ran the pilot program for Mobile Installation for Discount Tire at the Watson location.
- In charge of Inventory and putting away and pulling product and maintaining a organized environment.
- Would be in charge of then backroom making sure we maintained our target of cars to get out every hour and assisting and coaching in moment with our technicians
Timeline
Assistant Manager
Discount Tire
06.2018 - CurrentRead More
Westview High School
High School Diploma
Read More