Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
988 Text/Chat Counselor
Centerstone
10.2023 - Current
Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Assessed clients' needs to provide appropriate therapeutic interventions.
Reduced crisis response times by streamlining communication protocols and implementing efficient triage procedures.
Supported individuals dealing with mental health and emotional issues.
Adapted counseling techniques to best suit individual needs of each client.
Assisted clients in exploring feelings and understanding behaviors.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Evaluations Coordination
R3 Continuum
06.2023 - 10.2023
Collaborated with cross-functional teams to identify key performance indicators for various programs and initiatives.
Supported grant applications by providing relevant evaluation findings and recommendations for potential funders.
Managed data entry, cleaning, and analysis tasks for high-quality results in performance measurement reports.
Streamlined reporting processes by creating standardized templates and data visualization tools, simplifying the communication of complex findings to stakeholders.
Coordinated evaluation activities to ensure timely delivery of accurate data and reports to stakeholders.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Case Manager
South Alabama Regional Planning Commission
02.2022 - 06.2023
Home visitations, Redetermination, Medicaid waiver services, Assessments, Client medical interactions, Documented patient progress to maintain record of case activity and generate statistical reports, Advocated for patients in healthcare or social service environments to promote wellness and autonomy, Facilitated referrals to collaborative specialty health providers to drive continuity of care.
Support Coordinator
Alorica
04.2021 - 02.2022
Responsible for supporting and coaching newly employed agents during training period, Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
Social Worker I
Mobile County Department of Human Resources
01.2020 - 04.2021
Responsible for the direct engagement of clients (children and families), goal setting and meeting, scheduling ISP meeting, writing court reports, documentation to work towards reunification, Responsible for assessments, intervention, and client interactions, Recognized crisis situations, assessing potential danger to clients and other individuals, Referred clients to supportive services to supplement treatment and counseling, Met regularly with clients to support case plan accomplishment and reevaluate goals.